IT Systems Administrator
titanum
Total des années d'expérience :9 years, 3 Mois
- monitor system performance and troubleshoot issues in windows server
- perform troubleshooting backup data and manage network security
- identify system requirements and install updates for new software and hardware
- provide technical support when needed
- document any process which employees need to follow
- managing windows, linux system
• Monitor system performance and troubleshoot issues in windows server 2012, 2016 and 2019.
• Identify system requirements and install upgrades for new software and hardware.
• Perform troubleshooting back up data and manage network security in windows server 2012, 2016and 2019.
• Researching and recommending new approaches to improve the networked computer system.
• Provides technical support when requested.
• Documenting any processes which employees need to follow in order to successfully work within our computingsystem.
• Managing windows, Linux systems.
• Deliver IT maintenance and installation projects for software and hardware within assigned budgets and timeline to minimize system down time.
• Assisting in the developing, support maintenance and security all ICT systems within the school.
• Assisting in the installation, configuration and testing of hardware and software.
• Resolving it support requests from employees.
• Answering employee questions regarding computersystems.
• Assist purchase and manage hardware and softwareinventory.
• Support employees with general IT related tasks daily.
• providing support over the phone or through the internet.
• complete it administrator support tasks in a timely manner.
• Provide technical support to our client across the it support team
• Work with the implementation team in board new clients migrating, upgrading, and being involvedin IT project and new system deployment
• Answering calls and providing necessary support over the phone, email or physical visit
• manage multiple support tickets at once and prioritize user requirements
• manage clients requirements and propose new technology to improve their environments
• implement approved security guidelines and ensure complains
• keep the IT helpdesk system records accurate and up to date
• install, modify, upgrade and repair computer hardware and software as well as computer peripherals.
• manage and administrate office 365 research and identify solution to software, track computer system issues through to resolution, within agreed time limits.
• follow up with clients to ensure their IT system are fully functional after troubleshooting.
• document technical knowledge in the form of notes and manuals.
• technical support on site or via remote- access systems.
• hardware. Systems, networks, printers, and scanners issues.
graduation project
graduation project