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Sara Danaj, Customer Service Specialist

Sara Danaj

Customer Service Specialist·Transcom

Albania

Master's degree, Marketing Management

Work experience

Total years of experience: 3 years, 6 months

Customer Service Specialist

January 2024 - Present

Transcom

Durres, Albania •Hybrid

January 2024 - Present

Provide customer support for intermational clients
Handle customer inquiries and resolve issues efficiently
Maintain high standards of customer satisfaction
Work with internal systems and digital communication tools
Manage high volumes of requests while maintaining
professionalism
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Back Office Support

January 2023 - January 2024

One Albania

Durres, Albania •Hybrid

January 2023 - January 2024

Process customer requests and administrative tasks
Handle internal documentation and support operations
«Assist in resolving customer issues through internal systems.
Company industry:
Other Healthcare Services
Job role:
Support Services

Education

Aleksandër Moisiu University Of Durres

July 2026

July 2026

Master's degree, Marketing Management

Albania

Aleksandër Moisiu University Of Durres

January 2025

January 2025

Bachelor's degree, Marketing Management

Albania

Skills

COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
INTERNAL DOCUMENTATION
Intermediate
INTERNAL DOCUMENTATION
Intermediate
MARKETING MANAGEMENT
Intermediate
MARKETING MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate

Languages

Albanian

Beginner

English

Beginner