Key Account Manager
French Bakery
Total years of experience :12 years, 3 Months
Building and maintaining profitable relationships with key customers.
Resolving customers complain quickly and efficiently.
Generate reports to upper managers.
Conducting buisness reviews using CRM system with follow up dates.
Attending trade exhibitions and conferences.
Ensure customer service is the quickest service possible.
Provide sales reports monthly to GCEO.
Connecting with legal, production and marketing departments to review the contracts, follow up the orders and unterdake the online customers feedback.
Interact with customers by phone, email and in person.
Arrange big orders an such as big 5 events and EXPO 2020.
Product knowledge and experience to answer all customers questions.
Understand customers needs and offer solutions and support and meeting with customers virtually or during sales visits.
Enter the reports, meetings, and schedules in the CRM system with follow up dates.
Attending trade exhibitions and conferences and working towards monthly targets.
Approve contracts with vendors.
Ensure promotions are within company's standards.
Handle customers complains and issues and solve them quickly and efficiently.
Dealing with customers queries, handling complains.
Processing orders on the company system.
Tracking the sales process from inquiry to delivery.
Compile weekly and monthly reports that required by higher management.
Coordinating with clients and arranging meetings for new sales purposes.
Processing customers orders.
Keep records of customers interactions, transactions and other services.
Ensure both customers and company adhere to contract terms.
Study competition to find new ways to gain customers.
Preparing quotations and invoices for the products selling.
Dealing with customers inquiries by telephone, email and face to face.
Dealing with a large number of customers on daily basis and ensuring satisfaction.
Planning meetings with customers and arranging sample if new product in range.
Answering phone calls daily and clarify the customer what he/she needs to know.
Checking the warehouse for the products needed to be sent and quantity as well.
Attending sales team meeting and talk about new strategies to use for selling.
Training junior staff members on our strategies and customer service .
Check the SOA and follow up with the customers for payments.
Using the system oxygen for movement and item information.
Update prices when changed and then inform the customers by email with charts of increasing and decreasing prices.
•▫Used different accounting systems, exp, MEGATRON, to invoice, sales return, transfer, receipt voucher, and client order, in addition to the statement of accounts for each client.
•▫Tracked all spending against approved requests.
•▫Reduced errors by 40% and reduced entry input time by 25%.
•create reports for senior management past-due payments, and vendor invoices.
•▫Manage all documentation and report generation for accounting staff.
•▫Assist with audit preparation and end of year closing.
•Processed incoming customer payments.
•▫Reduced closing time for monthly and quarterly close by 20% by implementing new consolidation procedures under management guidance.
Planned, prepared, and executed lesson plans for each class to encourage participation and learning.
Participated in numerous professional development opportunities to strengthen my knowledge and skills as an educator.
Improved students fine motor, problem-solving, and behavioral skills through activities like music and games to promote their specific talents.
Communicated effectively with parents, staff, teachers, administrators, students, and outside agencies to develop a solid positive rapport.
Able to run well-organized classrooms.
Provide feedback to parents and students regarding progress.
Attended Therapy sessions with students to improve their progress.
Gathered information about each child from a number of different perspective.