Business Consultant
Government of Canada (GoC)
مجموع سنوات الخبرة :17 years, 5 أشهر
- Worked with the Canadian Federal Government, provided consultation and guidance to eleven departments: Global Affairs Canada, Royal Canadian Mounted Police, Department of National Defence, Communications Security Establishment, Health Canada, Courts Administration Services, Public Services and Procurement Canada, Immigration, Refugees and Citizenship Canada, Employment and Social Development Canada, Natural Resources Canada, and Shared Services Canada
- Provided leadership and expertise in more than 30 projects and programs, including major business transformations, application modernizations, network and infrastructure design and implementation, Physical Security, and IT Security
- Successfully completed assignments in projects with different security clearances, including Secret, Top-Secret, Top-Secret SIGINT, and special access programs, maintained strict adherence and compliance to security protocols, policies and procedures
- Worked with cross-functional teams, liaised and collaborated with a variety of stakeholders from IT Security, Enterprise Architecture, and Information Management, to upper management and executives, provided advice and expertise on solutions, approaches, methodologies, and tools, identified risks and issues throughout the project lifecycle
- Prepared business and technical documentation, including 10+ Business Cases, 50+ Business and Statement of Requirements, 50+ current and future state process maps and Value Stream Mapping diagrams, 10+ Business and Technology Roadmaps, 20+ Statement of Sensitivity and Threat Risk Assessments, 5+ Concept of Operations (CONOPS)
- Major business transformation projects / programs include Grants & Contributions Modernization at Global Affairs Canada, Digital Transformation at Health Canada, ATIP Modernization and Criminal Justice Information Modernization at the Royal Canadian Mounted Police, Siebel Upgrade at Immigration, Refugees and Citizenship Canada, Courts and Registry Management System at Courts Administration Services, Government of Canada Secret Infrastructure Program at Shared Services Canada
Advisor MD Project (Agile) MD Financial Management is a Canadian financial services firm that focuses solely on the unique financial planning needs of physicians and their families. Their mandate is to help Canadas physicians and their families achieve their financial goals at every stage of their career
• Consulted on design and development of Advisor MD Dashboard, a dashboard for physicians to view their patients information, daily schedule, clinical data, and key performance metrics. Advisor MD Dashboard was aimed at increasing physicians performance by 20% by enabling patient management, clinical decision support, and performance monitoring, as well as facilitating efficient collaboration and communication, and providing real-time insights into Key Performance Indicators (KPIs) and quality metrics
• Advised product managers on structure, features, and functionalities of dashboard
• Designed and developed Agile features, epics, user stories, and acceptance criteria in Visual Studio Team Services (VSTS), collaborated with Scrum Master, developers, and other stakeholders
Flight Portfolio Modernization Program NAV Canada is Canadas air navigation service provider, managing 18 million square kilometers of Canadian civil airspace and the North Atlantic oceanic airspace under Canadas control
• Worked in Flight Portfolio team at NAVs Information Management (IM) department on Flight Portfolio Rationalization / Modernization program - this program aimed at improving efficiency, reliability, and cost effectiveness of Flight Portfolio, while leveraging emerging technologies and meeting evolving regulatory requirements
• Conducted comprehensive analysis and assessment of Flight Applications Portfolio, consist of 27 Flight applications and 7 data sources, assessed applications age, business value, usability, licensing, examined opportunities for modernizing flight portfolio in a cloud platform, interviewed various teams, documented as-is and to-be process maps and data flow diagrams
• Conducted technology evaluation and assessment, evaluated emerging technologies, platforms, and architecture suitable for modernizing flight applications, such as Microsoft Azure and DevOps tool
• Participated in workshops with NAV Canada and Microsoft, documented requirements and use cases
• Prepared a Proof of Concept (POC) for Microsoft Speech Recognition software, worked on Pilot Voice Recognition and interpretation of pilots and Flight Service Specialists (FSSs) dialogues
MD Financial Management April 2015 - October 2015, Ottawa, Canada MD Life Integration Project
• Consulted on MD Life Integration Project - Investment Fund Accounting (IFA) and Outsourcing workstream;
• This project involved vendor replacement of Industrial Alliance (IA) and MD Stable Income Fund (MDSIF) services, worked with Finance and Accounting, Vendor and Contract Management teams during RFP, analyzed and documented IT Security and Data Privacy requirements for RFP, consulted with IT Security, Legal, Data Governance & Privacy, Infrastructure and Architecture teams
• Consulted MDs Business Analyst Team Lead on Business Analyst Team Maturity project, provided advice and directions on defining project goals and objectives to increase team efficiency and effectiveness by 15%
• Conducted research in Business Analysis best practices, processes, templates, and BI tools, and offered solutions and approaches to the BA Team Lead Evolve Current State (ECS) Project
• Interviewed SMEs and stakeholders from Trade Centre and Member Services, performed root cause analysis, systematically diagnosed issues, fostered continuous improvement, and drove impactful results across the project
• Documented business requirements, reviewed with stakeholders, obtained approvals
IMX 3.0 Project
• IMX 3.0 Contact Management Dashboard: collaborated with SMEs from Marketing, Online Channel, and Systems Integration teams, documented requirements for Contact Management Dashboard
• Managed more than 15 i-Sight case management projects, implemented case management solutions such as Medicaid Fraud Investigations, Corrective / Preventive Actions (CAPA), HR Investigations, Incident Management, and Customer Complaint Management
• Managed end-to-end project lifecycles, from initial assessment and strategy development to implementation and post-implementation evaluation, consistently delivered projects on time and within budget
• Prepared 15+ Project Plans, Business Requirements Document (BRD), Software Requirements Specifications, Test Plans, Data Migration and Systems Integration Requirements, Service Level Agreements (SLAs)
• Major clients included Mississippi Division of Medicaid, West Virginia Bureau for Medical Services, JP Morgan Chase, Cambia Health (Regence BlueCross), McMaster University, Carmeuse Lime and Stone, Caron Treatment Center, Vanguard Health, Worksafe BC, East Kentucky Power Cooperative, Alberta Justice, American Red Cross, Wise Regional, Novo Nordisk, BlackRock
Worked in CGIs IT Service Management (ITSM) Transition and Evolution Team as an ITSM Consultant, performed Client Solution Analysis on a number of projects, such as US General Service Administration (GSA) Cloud Services, Information Portal (PureShare), Rio Tinto Alcan, and Middleware (TIBCO)
Worked at Information Services Corporation of Saskatchewan (ISC), major HP client in Saskatchewan, as a Business Analyst and Release Manager in AMS team, performed a variety of Business/Systems analysis and Project Management tasks on numerous projects, including Vital Statistics Modernization Program, LAND Integrity and Customer Enhancements, Technical Environment Upgrade