Customer Service Agent
Airline
Total des années d'expérience :2 years, 6 Mois
Supervised team of Customer Service Agents, scheduled staff and made adjustments when weather delays demanded more agents to handle re-booking.
Resolve customer complaints that escalated beyond original agent's authority or required a calming third party.
Conducted ongoing security procedures reviews.
Conducted performance reviews.
Using emirates system plus
Agent handling for Air France
Handling and document check agent for Air France.
Boarding gates agent.
Ramp coordinator.
Inbound Call Center.
Provided support to the sales team, ensuring all sales and service objectives were met.
Responsible for customer service duties including answering customer queries, problem solving and providing detailed information on new products.
Worked with new customers on development of new accounts.
Assisted customers to understand the new policies and procedures.
Assisted in training of new customer service representatives.
Generated repeat business through successful client follow-up.