Sara Qarouni

Generate new clients by searching different channels.
Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients.
Managing portfolio of 35 important accounts, bringing in 30% more revenue and 20% increased customer satisfaction
Prepared detailed reports for senior management, highlighting account status and future opportunities. Kept up-to-date with market trends to identify opportunities to improve product and service offerings. Resolved customer issues and complaints with quick-thinking problem-solving.
Following up billing system procedure with current clients .
Negotiated best-possible prices for maximised profit levels.
Maximised client success, educating on financial and operational strategies to support account growth. Addressed account inquiries and provided updated data from CRM software.
Communication with IT team to solve inquiries.
Providing accurate quotes and price information to inform customer decision-making.
Contract negotiations with interested clients
Ensuring customer satisfaction and applying customer retention strategies.

Communicated with potential and existing customers in-person, over telephone and via webchat.

Cold calling restaurants within GCC Countries
Enter and update customer information within lead system.
Participated in department meetings to discuss
new ideas for upcoming projects.
Researched competitors and demographics to compare and assess best marketing techniques. Developed and executed sales promotions, increasing revenue through targeted campaigns. Conducting meetings with clients to subscribe for B1 Menu App.

Achieved many leads & groups to subscribe with B1menu.
Creating sales reports to identify trends and update strategies.

Achievements:
• Food Fund International Group - Subscription
• Alabbar Enterprises - Subscription
• Foodquest Group - Subscription
• More than 50+ stand-alone/ independent restaurants around UAE

• Create new restaurants menu, update coverage areas, working hours, images and logos on Talabat website.

• Upload and maintain the new promotions / offers & banners on Talabat website.

• Respond to restaurants about inquiries or information via phone or emails.

Achievements:

• Creating 3-4 Restaurant menus per day with their translations.

• Handle urgent tasks and updates for key accounts restaurants.

• Editor of menu updates of Egypt Team.