Secretary
Qatar Foundation
Total years of experience :16 years, 5 Months
Secretary
•Receive clients and determine inquiry/application type
•Assist clients face to face, via phone, and email in a professional manner.
•Provide high level of coordination with clients, colleagues across departments to contribute efficient customer service.
•Resolve customer issues and/or direct requests to proper department.
•Processing resale procedure and Kahramaa meter transfer
•Process government type services to TPQ investors such as the Residence Permits, Title Deeds, Lease Registration, etc.
•Keep track record customer transactions and interactions.
•Analyze requests for assistance and advice customers of approval/denial of requests based on current policies and procedures.
•Assist in the processing of access passes and permits.
•Enter all orders and notes into a customer service database and direct to the concerned TCAD staff.
•Answer incoming telephone calls and route them to appropriate person-as per the first up system.
•Contribute to team effort by accomplishing related results as needed.
•Fulfill administrative duties
•Other tasks as assigned by management.
•Explain all the available services to inquiring callers, providing them with ample information for each service.
•Provided system testing support for the development of the TPQ Registry
• Provide effective inter-organizational coordination
• Ensuring that equipments in the main office and all related branches are working and stationeries are fully replenished
• Welcoming incoming clients and guide them through the concerned personnel
• Manage all incoming calls
• Schedule meetings, events and sending reminders about appointments
• Preparing, dispatching official correspondences
• Sending, receiving, and distributing letters, documents, mails, and packages
• Receiving, sending, and keeping record of facsimile
• Carrying out all the tasks of the secretary whenever on leave, which includes drafting letter, writing minutes and booking flights and hotels
• Responsible for providing administrative support functions for IPO shares issuance for Al Baraka Bank
• Assisting the secretary with minor secretarial tasks
• Occasionally perform Customer Service Office tasks and duties such as processing account openings, cheque orders, etc.
• Manage the store daily operational functions such as merchandising, product inventory, and staff supervision
• Handles certain HR functions such as conducting interviews and hiring personnel
• Formulate marketing strategies to increase sales output
• Develop and maintain a good customer relations through improvements in complain handling and customer experience
