Executive Assistant to CEO
Amnly (Amazon UAE)
مجموع سنوات الخبرة :19 years, 10 أشهر
• Managed the CEOs calendar by coordinating meetings, appointments, and travel
arrangements.
• Reading, analyzing, and dispersing incoming memos and submissions as needed
• Drafting documents for the board of directors, executives, and other committees to review and present
• Helping with scheduling and organizing meetings
• Carrying out routine accounting duties and making travel arrangements for the CEO
• Maintaining Records of Reports, Records, and Corporate Documents.
• Acting as the liaison between managers, staff, customers, and other outside partners.
• Controlling the flow of information accurately and on time.
• Monitor the performance of other clerical staff;
• Rack daily expenses and prepare weekly, monthly, or quarterly reports;
• Act as an office manager by maintaining an inventory of office supplies.
Cartlow.com Dubai, UAE - Cairo Mar, 2020 - Jan, 2022 - 2 years
• Monitor inbound, Outbound calls and Digital Team.
• evaluate agents performance concerning the quality of service offered through all channels.
• Provide clear insight into performance drivers and the levers which impact performance.
• Responsible for daily monitoring of the quality of Email / Chat / Social Media interactions.
• Mentor and assist new hires.
• Act as a central point of contact for reporting and escalating issues to the management
• Hold calibrations and meetings with managerial and non-managerial level teams to find common grounds and sustain system stability.
• Conduct presentation & business simulation with new hires Compile and track performance for teams and individual level.
• Selected by management to train new team members on client satisfaction, products and
services, systems, and company policies and procedures.
• Responsible for the daily distribution of work, maintained call center schedule to ensure
appropriate and timely phone response times to our clients.
• Managed 4 international accounts to ensure a smooth-running operation, including inbound, outbound and digital team.
• Responsible for DED cases and MCI cases (Consumer Protection Agency in UAE - KSA) and
report all cases to Operations Managers.
• Manage scheduling for company executive(s)
• Draft, review and send communications on behalf of company executive(s)
• Organize and prepare for meetings, including gathering documents and attending to
logistics of meetings
• Answer and respond to phone calls, communicate messages and information to the executive
• Prioritize emails and respond when necessary
• Coordinate travel arrangements
• Maintain various records and documents for company executive(s)
I travelled to the United Kingdom to assist my family and ex-husband with their private company while giving birth to my gorgeous daughters.
olympic-electric.com I Cairo - Egypt - 2011- 2012 - 1 year
• Communicating with clients to ensure that all of their needs are understood and addressed.
• Building strong client relationships to maintain old business and acquire new customers.
• Collaborating with various internal departments to ensure that they fulfill all customer
requests.
• Resolving complaints and keeping track of all processes that pertain to the clients desires.
• Acting as the clients representative in a firm to ensure that their demands are met with a focus on improving the customer experience.
• Collecting and analyzing data concerning consumer behavior to understand changing needs.
Allianz Health Insurance (Nextcare)
Allianz.com.eg I Cairo - Egypt I 2009 - 2011- 2 Years
• Co-ordinate and maintain the diary of the Country Manager including organizing of all
appointments, meetings, Travel Allowance etc.
• Identify, anticipate and prepare information required for the Country Manager for
meetings, preparation etc., and follow up inward and outwards requests for information, outstanding reports, and correspondence.
• Arrange both internal and external meetings requested and in advance for recurring meetings.
• Handling incoming calls and other communications
• Tale dictation and minutes in the meeting whenever required.
• Process expense claims and advances for the Country Manager as per requirement.
• Schedule team meetings, prepare agenda and draft minutes.
• Booking and arranging travel, transport and accommodation and logistics for guests whenever required.
• Reminding the Country Manager of important tasks and maintain deadlines.
• Typing, Compiling, preparing reports, presentations and correspondence.
• Be in liaison with Senior HR Officers in all matters related to Administration including rest
house, office environment, official visitors etc.
• Perform any other duties as assigned from time to time by Country Manager.
• Providing customers with quotations.
• Present your company profile, benefits, exclusions and competitive edges honestly and
clearly.
• Representing the organization at trade exhibitions, events and demonstrations.
• Negotiating variations in price, delivery and specifications with the companys managers.
• Negotiating the terms of an agreement and closing sales.
• Identifying new markets and business opportunities.
• Updating customer databases
• Conducting market research
• Meeting sales targets
• Monitoring competitor activity
• Evaluating marketing campaigns
• Negotiation & Persuasion behavior to change clients mind.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to any concern.
- Manage and maintain the country manager's schedule, including arranging appointments,
meetings, and travel plans.
- Act as the primary point of contact for internal and external stakeholders, including
screening and directing phone calls and emails.
- Prepare and edit correspondence, communications, presentations, and other documents.
- Coordinate and organize meetings, events, and conferences, including preparing agendas
and taking minutes.
- Conduct research, compile data, and prepare reports for the country manager as required.
- Manage and maintain office systems, including data management and filing.
- Handle confidential information with discretion.
- Liaise with internal staff at all levels.
- Assist in the preparation of budgets and expenses.
- Perform other administrative tasks as assigned by the country manager.
• Performed technical, administrative, and routine secretarial duties including answering the
telephone, and filing documents, and making travel arrangements for Company President. Served as point of contact for executives and internal/external clients while managing complex calendar logistics and ensuring the VP HRs schedule is optimized. Maintained discretion and confidentiality with sensitive company information.
• Managed complex travel arrangements for family travel (flight, hotel, car service) as well as business travel for all senior executives.
• Drafted and proofread correspondence on behalf of the President.
• Performed personal errands for President
• Prioritized inbound communication, emails, and mails for the President while answering and filtering office telephone promptly.
• Served as liaison between the office and IT for all technology needs.
• Oversaw inventory and ordered office supplies including food and beverages.
Achievements:
• Efficient Calendar Management: effectively managing the CEOs calendar by scheduling meetings, appointments, and events in a way that maximizes productivity while minimizing conflicts. This includes anticipating the CEOs wants and preferences to ensure that their time is spent efficiently.
• Effective communication involves facilitating clear and concise communication between the CEO and internal and external stakeholders. This includes handling emails, phone calls, and other kinds of communication in a timely and professional manner.
• Project Coordination: Assisting in the planning and implementation of major projects and initiatives. This may include communicating with team members, setting deadlines, and
ensuring that everyone stays on track to meet objectives.
• Travel Arrangements: Manage all aspects of the CEOs travel arrangements, such as
arranging flights, hotels, and transportation, as well as drafting thorough itineraries. Strong organizational skills are required, as is the ability to adjust to shifting schedules and
preferences.
• Problem Solving: Demonstrating the capacity to think rapidly on your feet and solve
unanticipated obstacles or issues that arise while helping the CEO. This could include
debugging technical issues, settling disagreements, or handling last-minute changes to
plans.
• Maintaining extreme confidentiality and caution when dealing with sensitive information or situations. This is especially critical in roles where you may have access to sensitive
company information or discussions.
• Streamlining Processes: Identifying inefficiencies in existing processes and applying changes to improve workflow and efficiency. This could include implementing new tools or
technology, creating standardized procedures, or restructuring administrative workflows.
• Relationship Building: Developing good working relationships with colleagues, clients, and other stakeholders to facilitate collaboration and support the CEOs goals. This includes efficient communication, active listening, and maintaining professionalism throughout all encounters.
• Supporting Company Culture: Contributing to a positive and inclusive company culture by embracing the organizations values and encouraging teamwork, respect, and integrity in all
parts of your work.
Bushiness , Civil and international