Administrative Officer/ HR Assistant
Reteck Recycling Technology
مجموع سنوات الخبرة :8 years, 3 أشهر
Administrative Officer:
Processing of the company legalities new and renewal (including Licenses, Insurances and Government requirements)
Document Control on Licenses, Tenancy Contract, Facility Insurances
ISO 1400, 1900 and OHSAS Compliance
Maintain highest level of confidentiality and professionalism
Perform daily administrative and office support and arrange timely payments
Support in all external and internal Admin related queries
Managing complaints and safety at the workplace
Company meeting and event organizer
Answering and Redirecting phone calls and emails
Human Resource Assistant:
Manpower Recruitment and onboarding
Developing and ensuring of compliance in the organization rules and regulations.
Management and maintenance of HR files and resources
Employees benefits/ entitlement, training and welfare
Coordination with Finance Department on Payroll and attendance
Record keeping of Employees 201 file (both soft copy and hard copy)
Disciplinary action, counseling and retention of employees
Overseeing termination, resignation and conducting exit procedure in both local and Jafza Free zone visa
Organizing Employees training (internal & external )
Support in all external and internal HR related queries
Working with customer to identity computer problems and advising on the solution.
Logging and keeping records of customer queries.
Analyzing call logs so you can spot common trends and underlying problems.
Updating self-help documents so customers can try to fix problems themselves.
Working with field engineers to visit customers if the problem cannot be resolved remotely.
Testing and fixing faulty equipment.
Managed call flow and responded to technical support needs of customers.
Installed software, modified and repaired hardware and resolved technical issues.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Demonstrated professionalism and courtesy with customers at all times.
Identified and solved technical issues with a variety of diagnostic tools.
Followed up with clients to ensure optimal customer satisfaction.
Remained up-to-date on the latest technologies and solutions applicable to company products.
Researched, troubleshot and resolved complex problems independently.
Led internal product training for Norton Anti- virus, company’s service packages, Smart TVs and phones.
Retained existing clients and developed new business by extending high quality and efficient service.
Maintained high departmental standards for quality and productivity metrics.
Worked closely with team members to meet or exceed all customer service requirements.
Appropriately documented all transactions and pertinent interactions.
Identified potential sales and cross-selling opportunities.
Used ticketing systems to manage and process actions taken.
Use market research software to enable electronic capture of market research information.
Prepare computer tabulations using data from market research.
Thorough checking of own work to ensure accuracy.
Be responsible for own time and job management.
Service a number of projects simultaneously.
Liaise and take direction from more senior members of the data processing department responsible for the overall projects.
Liaise with other departments.
Be a proactive member of the team, offer advice and make suggestions in areas where, with training and experience, you have gained some expertise.
Maintain shareholders accounts on the appropriate systems.
Keep Management informed about client’s feedback and follow up ongoing issues.
Make outbound follow-up calls to the shareholder in response to the ongoing issue.
Keep Shareholders informed about the legalities of each process.
Keep shareholders inform about the incoming company mergers, acquisition, split off, dividends etc.