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تم إلغاء حظر المستخدم بنجاح
سارة راغب, Data Entry Specialist

سارة راغب

Data Entry Specialist·Freelancer

مصر

بكالوريوس, تربية

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 11 أشهر

Data Entry Specialist

يناير 2025 - يناير 2026

Freelancer

دبي، الإمارات العربية المتحدة عن بُعد

يناير 2025 - يناير 2026

High accuracy and fast data entry skills
Strong proficiency in Microsoft Excel and Google Sheets
Ability to organize and manage large volumes of data efficiently
Attention to detail with a high level of data accuracy
Maintaining strict confidentiality and data security
Experience in data cleaning, formatting, and validation

مجال الشركة:
الإنتاج الإعلامي

Product Marketing Manager

يناير 2023 - يناير 2025

Rakiza Marketing Company

الرياض، المملكة العربية السعودية عن بُعد

يناير 2023 - يناير 2025

• Market & Competitor Research
Conduct in-depth market analysis and customer insights.
Monitor competitors strategies, performance, and positioning.
• Target Audience Identification
Define buyer personas based on data and research.
Understand customer needs, pain points, and motivations.
• Pricing Strategy Development
Set competitive pricing strategies aligned with product value.
Work closely with product and sales teams on pricing models.
• Go-to-Market (GTM) Strategy
Plan and execute product launches.
Coordinate cross-functional efforts to ensure successful go-to-market execution.
• Messaging & Positioning
Develop clear, compelling product messaging.
Differentiate the product in the market by highlighting unique value propositions.
• Cross-Functional Collaboration
Partner with Product, Sales, and Customer Success teams.
Provide Sales Enablement materials and support.
• Performance Tracking & Optimization
Measure the effectiveness of marketing initiatives.
Analyze feedback and market response to improve product strategies.

مجال الشركة:
الإعلان

Data Entry specialist

مارس 2021 - أبريل 2024

Al Amana

الرياض، المملكة العربية السعودية

مارس 2021 - أبريل 2024

أخصائي إدخال بيانات لدي اكبر شركات مواد البناء بالمملكة السعودية
إدخال بيانات عن بعد
Entering and updating data into the company’s systems accurately and efficiently.
Ensure data integrity and consistency.
Work closely with sales and service departments to understand specific requirements
related to orders, deliveries and customer inquiries.
Coordinate data entry tasks based on sales activities.
Maintain detailed records of various transactions, inventory and customer interactions.
Review data entries for accuracy and completeness.
Identify and correct any discrepancies or errors promptly.
Prepare regular reports on data entry activities and results.

مجال الشركة:
المعدات ومواد البناء
الدور الوظيفي:
إدارية

Customer Service Manager

يناير 2020 - يناير 2023

Bin Madi Company

الرياض، المملكة العربية السعودية عن بُعد

يناير 2020 - يناير 2023

• Manage and Supervise Customer Support Teams
Lead, coach, and evaluate the performance of customer service agents.
Set clear KPIs and monitor daily activities.
• Develop Customer Service Policies and Procedures
Create workflows to handle inquiries, complaints, and returns efficiently.
Ensure all processes align with company standards.
• Handle Escalated Customer Issues
Resolve complex customer problems in a timely and professional manner.
Maintain high levels of customer satisfaction.
• Monitor and Improve Customer Experience
Analyze feedback and metrics to optimize service quality.
Implement tools like CRM systems and chatbots to enhance support.
• Training and Development
Provide training sessions and performance coaching.
Ensure team members stay updated with product knowledge and communication skills.
• Cross-Department Collaboration
Work closely with sales, marketing, logistics, and product teams to improve customer
satisfaction.

مجال الشركة:
خدمات الدعم الإداري

Business Development Representative and Administration Manager

يناير 2019 - يناير 2020

Bit Al-Mina Company

أبها، المملكة العربية السعودية عن بُعد

يناير 2019 - يناير 2020

• Search for potential clients
• Introducing customers into the sales funnel
• Make cold calls
• Sending an email to potential buyers
• Communicating with customers to conclude deals
• Use an advanced method to sell products
• Oversee Administrative Operations
Manage daily office operations, facilities, and administrative staff.
Ensure efficiency and adherence to company policies.
• Financial and Budget Management
Monitor office expenses, approve purchase orders, and manage budgets.
Ensure cost-effective administrative practices.
• HR Support and Coordination
Assist with recruitment, onboarding, and employee record management.
Handle staff schedules, leaves, and payroll coordination.
• Policy Implementation & Compliance
Ensure all departments follow internal policies and government regulations.
Maintain legal and safety compliance in all office matters.
• Reporting and Documentation
Prepare reports for senior management on operational and staff performance.
Organize and maintain accurate records and documentation.
• Vendor and Supplies Management
Negotiate with suppliers and service providers.
Maintain inventory and procurement processes.

مجال الشركة:
المطاعم وخدمات الطعام

Customer Experience Specialist

يناير 2018 - يناير 2019

Motasel Platform

جدة، المملكة العربية السعودية عن بُعد

يناير 2018 - يناير 2019

• Monitored customer interactions across all touchpoints (website, live chat, email).
• Responded promptly to customer inquiries via live chat and email.
• Resolved customer issues efficiently and collaboratively.
• Identified areas for improvement in website customer service experience.

مجال الشركة:
خدمات الدعم التجاري

Remote Marketer and Secretary

ديسمبر 2015 - نوفمبر 2017

Elite Construction Company

دبي، الإمارات العربية المتحدة عن بُعد

ديسمبر 2015 - نوفمبر 2017

• Proactively contacted potential clients interested in real estate.
• Presented a variety of property real estate options.
• Consulted clients to understand their needs and preferences.
• Followed up with leads via WhatsApp and email to nurture relationships.
• Answer phone calls and transfer them to other people.
• Organising and distributing messages.
• Pay attention to the companys work schedules.
• Organising documents .
• Maintaining and ordering office supplies.
• Scheduling meetings and conferences.

مجال الشركة:
البناء والتشييد

Customer service Manager

يناير 2013 - أكتوبر 2015

Forever Living Products

أبو ظبي، الإمارات العربية المتحدة عن بُعد

يناير 2013 - أكتوبر 2015

• Led and developed a high-performing customer service team of over 150
international representatives.
• Implemented training programs to enhance product knowledge, communication
skills, and customer service techniques, resulting in customer satisfaction.
• Promoted a positive and supportive work environment, fostering teamwork and
flexibility to effectively address customer needs.

مجال الشركة:
التسويق

Customer service representative

يناير 2012 - يناير 2013

Al-Husseini Company

القاهرة، مصر عن بُعد

يناير 2012 - يناير 2013

• Provided exceptional customer service through phone, live chat (WhatsApp &
Facebook), and follow-up communication.
• Responded to customer inquiries and concerns promptly and
professionally.EDUCATION & TRAINING
• Resolved customer issues efficiently and maintained positive relationships.

مجال الشركة:
السلع الاستهلاكية سريعة التداول

التعليم

جامعة المنصورة

يونيو 2012

يونيو 2012

بكالوريوس، تربية

مصر

جامعة المنصورة

مايو 2012

مايو 2012

بكالوريوس، تربية فنية

مصر

المعدل التراكمي (نسبة مئوية): 75%

المعدل التراكمي (نسبة مئوية): 75%

Skills

Communication Skills
Expert
Communication Skills
Expert
Persuasion Skills
Expert
Persuasion Skills
Expert
Social Inclusion
Expert
Social Inclusion
Expert
Proven Leader
Expert
Proven Leader
Expert
Client Service
Expert
Client Service
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
PROCESS ENGINEERING
Expert
PROCESS ENGINEERING
Expert
REAL ESTATE
Expert
REAL ESTATE
Expert
SALES
Expert
SALES
Expert
TEAMWORK
Expert
TEAMWORK
Expert
WEB SITE PRODUCTION
Expert
WEB SITE PRODUCTION
Expert
MICROSOFT WORD
Expert
MICROSOFT WORD
Expert
RESEARCH
Expert
RESEARCH
Expert
MICROSOFT POWERPOINT
Intermediate
MICROSOFT POWERPOINT
Intermediate
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COPYWRITING
Intermediate
COPYWRITING
Intermediate
CREATIVE WRITING
Intermediate
CREATIVE WRITING
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

حسابات مواقع التواصل الاجتماعي

اللغات

العربية

متمرّس

الانجليزية

متمرّس

الفرنسية

متمرّس

التدريب و الشهادات

الشهادات
Customer Service Solving Customer Problems

الهوايات والاهتمامات

الرسم