سارة الطباع

Set Restaurants For Success🚀

⚫ Managed a 3-month incubation process for newly onboarded restaurants on Careem Food to boost growth and streamline operations.

⚫Managed a portfolio of 928+ restaurant brands in Dubai and Abu Dhabi over 1.5 years within the Careem Food incubation program, guided 487 brands to successful graduation, transitioning them to the Account Management team after meeting performance criteria.

⚫Successfully worked with top brands including Smacks Hamburgers, House of Biryani, Smokey Woods, Dip’d - Burgers, Wings & Fries, and many more.

⚫Drove growth via targeted advertising to boost partner visibility and performance, resulting in over AED 501, 200+ in Ads Revenue since joining.

⚫Consistently overachieved performance targets, with monthly results ranging from 84% to 145%, and an average annual performance of approximately 110%+.

⚫ Show overwhelming love, attention, and education early in the restaurant journey so that partners reach their full potential (as quickly as possible, and long term), while building strong relationships, tailoring growth plans, serving as the main point of contact, and connecting closely with restaurant owners.

⚫Use data to identify trends and growth strategies; collaborate with Product to educate owners, optimize digital presence, launch campaigns, and drive sustainable growth by boosting orders.

⚫Providing assistance to the categories managers with creating and updating all the information related to items and any necessary supporting data, spreadsheets, or helping with generating any commercial reports.


⚫Ensuring the best customer experience by reviewing talabat app for maintaining high content quality along with accurate information of the products on Catalog while participating in identifying any error on Catalog then following up on correcting these errors with the regional team.


⚫Work closely with operation teams and stores managers to monitor receiving orders and liquidating items from and to our 14 dark stores from suppliers that should have the correct costs, vendors quantity and the supplier details.


⚫Raising purchase orders; regular and promotion in the system and sending it to suppliers beside analysing the receiving performance by building the supplier service level report for each supplier.


⚫Auditing fresh produce items prices by researching the competitors’ prices in the market in a daily basis in order to identify any possible margin gain opportunity.


⚫Completed the on boarding for more than 230 suppliers contracts successfully on the Salesforce, recognized as Salesforce champion across the region.


⚫Develop and maintain dashboards, reports, and visualisations to effectively communicate data-driven insights to stakeholders across the organisation.

⚫Building marketing banners for the near to expiry items on marketing tool to increase the sales for such items.

⚫Reserve the approximate materials needed with the factory and store for the new projects whose contracts have been signed by the clients.


⚫Prepare the project description documentation for the client based on the project’s contract beside the precise measurements and all the technical aspects for the project that have been recommended by the measurements team.

⚫Use AutoCAD software to draw the needed project diagrams with their accurate dimensions and include them in the project description documentation beside the production order.

⚫Arrange with the planning department to make a scheduled plan that includes the time zone for the entire project starting from receiving project payments from the client, planning the installation dates, until finishing the project and submitting all its deliverables.

⚫Check the invoice received from the invoicing team, that should be pricing the entire elements of the project.

⚫Provide the sales department with the project description documentation, the scheduled plan, and the project invoice, then make sure to receive the client agreement on these documents.

⚫Create production orders that include; stock lists, cutting lists and glass orders.

⚫ Follow up with the factory, store and glass suppliers to ensure that everything will be produced and supplied within the expected time frame.

⚫ Coordinate with the installation team regarding the installation process and assure that its runs smoothly without any shortage of materials while providing them with any shortfalls if required.

⚫ Coordinate with the Iraq and Qatar teams regarding any new projects and ensure that we have shipped to them all the project items by filling the packing list needed for each project.

⚫ Handle and answer customer's inquiries, questions and requests regarding products, orders, and returns through all communication channels; including phone calls, emails, and chat in a professional way.

⚫ Open cases on the system with unsolved issues and record all relevant information in order to escalate to the concerned department.

⚫ Coordinate with warehouse and shipping companies regarding customer’s orders.

⚫ Maintain contact with all customers and follow up with them to ensure high level of customers' satisfaction.

⚫Deal with diverse customers from different countries and backgrounds including but not limited to; Kuwait, Saudi Arabia, Qatar, Bahrain, Oman, and UAE.

Writing well-structured articles from certified references in order to enrich the Arabic content on the internet.

Transformation management office (TMO) and supply chain department;


⚫ Becoming familiar with aviation industry, adhered to company work hours, policies, procedures and rules governing professional staff behavior.


⚫ Participated with senior procurement engineers and material planning engineers in performing all tasks related to procurement from having materials requested by operation teams, shops and material planning team until final receipt in stores.


⚫ Collaborated with the transformation senior engineers in making projects, attended the office meetings, learned part of EASA for continuing airworthiness, moreover, built Joramco- Processes Interaction Map on Visio software.