Customer Service agent
ultra dental care
Total years of experience :3 years, 3 Months
September 2012 till now Customer Service agent at Ultra dental care
Responsibilities: • Analyze what the customer says they want and need then tailor it to what CNS offers.
• Troubleshoot products and services to best fit their needs and expectations.
• Receive customer calls of requests for our services.
• Investigate what products and services the customer will need even if they may not know what they need. Probing as to what they want and present what they feel they may need dependant on their needs and wants.
• Scheduling an appointments
• Carry out Financial transaction, Reports, records
June 2010 - December 2011 Administrative Assistant- Egypt Audit Center- Arab Bank
Responsibilities: • Write and print all audit reports of the branches and the district administration.
• Write and print letters and correspondence of the center.
• Update files and instructions on the computer and complete what is missing from them.
• Follow up incoming and outgoing mail in order to speed in doing the work.
• Follow the implementation of a plan of annual leave per month in order to exhaust balances determined for each officer.
Training course:
♦ 2009-2010 GRP (Graduated Resource Program)
Sponsor: Future Generation foundation
Provider: AMIDEAST-Global knowledge
180 hours MS Office 2003
108 hours Business English
72 hours Business soft skills (communication, team building, presentation, Business English, administrative, sales, customer service, and HR skills)
12 hours Career advancement
60 hours Graduation project (feasibility study)
♦ 2008-2009 10 Habits of highly effective people & 10 Ways To Win the
Other from SEDRA Academy for Human Investment and
October 2012 till now Business administration diploma -Cairo university
2005 - 2009 Bachelor of Commerce - Cairo University Major: Accounting Grade: Good