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Saranya Shiju, Senior Associate / Trainer

Saranya Shiju

Senior Associate / Trainer·Triviora Global,

India

Bachelor's degree, Finance

Work experience

Total years of experience: 5 years, 4 months

Senior Associate / Trainer

December 2025 - Present

Triviora Global,

Kerala, India •Hybrid

December 2025 - Present

• Delivered academic counseling for the USRP programme under GR8 Global India
• Designed and conducted training programs for academic counselors and marketing
teams
• Developed structured scripts and frameworks for academic counselors to improve
performance
• Collaborated with leadership to align training strategy with organizational goals
Company industry:
Business Consultancy Services

Academic Advisor

September 2024 - December 2025

ASAP Kerala

Kerala, India •Hybrid

September 2024 - December 2025

• Managed student lead pipeline and conducted one-on-one academic counseling
sessions
• Supported the admissions process by guiding prospective students through
enrollment steps
• Collaborated with sales and marketing teams to drive lead conversion and meet
targets
• Maintained consistent follow-up communication to improve enrollment rates
Company industry:
Higher Education

Senior Customer Relationship Executive / Telecaller

February 2024 - September 2024

TJM Gold and Diamonds

Kerala, India

February 2024 - September 2024

• Served as senior telecalling executive and video representative for premium
jewellery brand
• Built and maintained strong client relationships, resolving queries with high
satisfaction
• Coordinated customer visit marketing activities to drive in-store footfall and sales
Company industry:
Retail & Wholesale

Customer Relationship Management Executive

May 2022 - January 2024

Mother’s Gold and Diamonds

Kerala, India

May 2022 - January 2024

• Functioned as guest relationship executive, telecaller, and video representative
• Engaged customers through outreach campaigns and in-store events to boost sales
• Maintained detailed client records and ensured seamless post-purchase follow-up
Company industry:
Jewelry & Gold

Receptionist / Customer Relationship Executive

February 2021 - May 2022

Beauty Mark Gold and Diamonds

Kerala, India

February 2021 - May 2022

• Welcomed guests and managed front-desk operations in a high-end jewellery retail
environment
• Executed telemarketing and customer visit marketing campaigns alongside sales
activities
• Developed foundational expertise in CRM, customer service, and jewellery retail
sales
Company industry:
Jewelry & Gold

Education

Calicut University

January 2020

January 2020

Bachelor's degree, Finance

India

PMGHSS

January 2016

January 2016

High school or equivalent, Business Administration And Commerce

India

GMMGHSS

January 2014

January 2014

High school or equivalent, General studies

India

Skills

ACADEMIC ADVISING
Intermediate
ACADEMIC ADVISING
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
INSTRUCTING
Intermediate
INSTRUCTING
Intermediate
JEWELLERY MAKING
Intermediate
JEWELLERY MAKING
Intermediate
LEAD MANAGEMENT
Intermediate
LEAD MANAGEMENT
Intermediate
LINKEDIN
Intermediate
LINKEDIN
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
TEAM BUILDING
Intermediate
TEAM BUILDING
Intermediate

Languages

Malayalam
Native Speaker
English
Native Speaker
Hindi
Native Speaker