Sr Sales Coordinator
SBSOL
Total years of experience :10 years, 11 Months
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• Providing guidance to passengers inside the Terminal on numerous processes and operating procedures
• Acting as a first level responder to complaint calls in accordance with established protocols
• Attending and resolving passenger inquiries or complaints inside and outside the Terminal
• Providing translation services to the public and assisting in locating lost children/individuals
• Monitoring assigned process and reporting on observations
• Directing passengers during closures of facilities and controlling the flow into specific processing areas
• Dealing with irate passengers by using tact and professionalism to resolve their issues
• Supporting the airport call centre.
• Handling the airport's Lost and Found program, including logging in lost items and reconciling them with their owner
• Providing training for the new joiners
* Ensures training manuals and materials are available to the trainees.
* Ensures all training and certification records are kept up-to-date.
* Organization and keeping records of staff
* Resolves scheduling conflicts effectively with the appropriate parties.
• Liaising between different departments and contractors for providing Operational & Maintenance Training.
• Providing executive support for the VP - Operational Readyness Airport Transition - office and general clerical duties
• Travel, hotel accommodation and visa processing assistance to temporary staffs and consultants
• Meeting arrangements within the department and with other departments in QR subsidiaries.
• Liaison between QR departments and third-party stakeholders
• Trial and training coordination assistance to vendors.
• Assisting staff and departments to obtain the HIA passes (staff & vehicle)
• Interview process handling within the department
• Purchase and procurement for the department
• Conducting team events and recreational events for the department.
• Trial event coordination
• Trial area preparation - analysing the area of operation and taking over on trial event day.
• Trial event support - registration of the participants, PPE distribution, catering support and logistics
• Training support - assisting IUME trainers during the familiarisation tours with the main terminal building and midfield areas.
• Trial and Training feedback analysis report preparation.
• Ensuring proper preparation of Training areas and surrounding facilities
• Ensuring timely preparation of all Training logistics for the delivery of Training as per latest agreed timings with NDIA
• Management of PPE - Personal protection equipment inventory.
Servicedesk for AT&T Connectec customers
• 3rd level technical support for AT&T customers
• Management of team consisting of 30 associates
• Performance review for the associates
• Call-back management
• Assistance and training for the new joiners and low performers.
• Report making for weekly team meetings and client review meetings
• Training scheduling and attendance management.
• Preparing training materials with client approval
Service desk Analyst for Sears Holding Corporation
• 3rd level technical support for 3, 800 hypermarkets belongs to Sears Holding Corporation, USA.
• Management of users IT requests.
• Remote server management
• Call-back management
• 1st - 3rd level technical support for Norton live customers
• Management of team consisting of 30 associates
• Performance review for the associates
• Call-back management
• Assistance and training for the new joiners and low performers.
• Report making for weekly team meetings and client review meetings
• Training scheduling and attendance management.
• Preparing training materials with client approval
• Virus removal troubleshooting
• Attended several workshops and sessions conducted Symantec corporation
Computer Science