Senior Technical Support Engineer
Sai Bpo Services Ltd
Total years of experience :13 years, 3 Months
Managing Servers & Desktops across the floor to provide 99.9% uptime for production
Identifying the root cause of Incident and invoking the Incident Resolution Process to enable return to Normal Service in the minimal / acceptable time
Periodic audit of IT assets.
Familiar with the concepts of implementing and configuring IT Systems
Configuration of Servers and Workstations on LAN.
Preparing Daily Checklist for Servers including CPU Utilization, hard disk utilization, Event log monitoring, and Anti-Virus updating.
Managing, Installation, administration and troubleshooting of Windows 2003 servers
Managing Active directory Related Problems
Creation and Maintenance of Shared Folders and assigning permission for Users in Windows Platform.
Creating and managing Active Directory Users and Set the particular shared folder in Home Profile.
Creating local and Global Groups, Managing Account and Domain Controller.
Implemented Group Policies, User profiles in Windows server 2003
Configuration, administration, troubleshooting of Windows 2000/2003 (DC and ADC)
Configuring and administering internal DHCP, DNS Windows 2003 servers.
Configuring and administering Group policy with various desktop level restrictions in Windows 2003 DC
Configuring and administering users internet access through CCProxy, Pfsense.
Taking backups of important/critical data as per process requirement/Backup policy
To Carryout rotational proactive check on the systems on the floor to ensure minimal down time for the Equipments
To prepare and maintain the complaint log book and soft copy on daily basis.
Installation, maintaining, and trouble shooting of Software and Hardware’s.
Antivirus Installation & update,
Knowledge of maintaining Stock- records and files regarding computers peripherals.
Maintaining, upgrading computer configurations and troubleshooting computer and peripherals for better local area connectivity,
Troubleshooting on installation, reinstallation and repairing the Operating System.
Diagnosing and troubleshooting drivers related issues for standalone systems and laptops.
LAN Cabling, crimping, testing, configuring and troubleshooting the LAN connect
Daily Performing Backup,
Installing and configuring new hardware and software,
Antivirus Installation & updating.
Knowledge in Internet Configuration TCP/IP, Crimping & . Installing softwares
Maintaining the local area network.
Maintaining and Monitoring Hardware and Software asset Details
Computer assembling and maintenance.
Installing Operating Systems and Application Software,
Troubleshooting related to printers and scanners.
Troubleshooting of windows Operating Systems
Network Designing, Implementation, and Maintenance and structured Cabling.
Trouble Shooting of Hardware and Network Oriented problem in the Enterprise Networks.
Diagnosis and trouble shooting of all types of Desktop PC"s and various types of printers and scanners etc.