Sarayu Gugulothu

• Manage UAE-wide live delivery operations on an hourly basis, tracking and updating the full live operations
dashboard in real time across all active zones
• Collaborate closely with the Business Development team to build and refine operational strategies,
contributing data-backed insights to improve partner and customer outcomes
• Conduct merchant and courier history checks; manage performance and order escalations, maintaining high
service standards and partner satisfaction
• Act as primary point of contact for merchants, riders, and customers during live operations, resolving
disputes, delays, and escalations in real time
• Perform live demand analysis and surge management; monitor KPIs (order volume, delivery TAT, surge
levels, partner compliance) and recommend process improvements
• Build order-monitoring workflows and manually assign orders to ensure seamless fulfillment, gaining deep
understanding of merchant operations and pain points.

• Co-founded a D2C meat delivery startup; led end-to-end merchant and vendor onboarding, negotiations, and
relationship management to ensure consistent supply quality and cost efficiency
• Drove merchant and customer acquisition through targeted campaigns, referral programs, and on-ground
outreach — growing the active merchant and customer base
• Conducted market research and demand analysis to identify growth opportunities and design localized go-to
market strategies
• Managed vendor negotiations and procurement workflows, maintaining supply reliability while optimizing
costs
• Pitched the business at startup expos including Tiger Launch (Singapore), T-HUB, and Microsoft
• Founders Forge, honing business communication and partnership skills
Tracked KPIs (order volume, delivery TAT, customer feedback, costs) to support data-driven operational
decisions

• Developed and maintained data pipelines for student registration, scheduling, and exam workflows
ensuring data quality across the full student lifecycle
• Managed affiliate and partner data, coordinating cross-system data flows to support operational efficiency