sarenth kadalassery

Senior Technical Support Engineer at Matrix

• India
• February 2011 to January 2015

 Performs systems administrative and operational duties on computer systems
Customer service skills
 Selling All hardware and software products over the phone as the per clients requirement
 Educating the Users regarding the products and Closing the Sale
 Responsible for developing and maintaining systems configuration
 Respond, investigate, and correct problems
 Acts as a technical resource for all users
 Working to agreed SLA's in order to resolve customer issues in a timely manner
 Also performs same functions for peripheral devices such as modems, scanners, printers, and fax devices
 Provide troubleshooting diagnosis, and repair for devices
 Install hardware and software application on a myriad of computer devices
 Create, Modify, or Delete a user's account in Active Directory
 Create, Modify, or Delete Computers in Active Directory
 Various networking steps to locate, troubleshoot, or install network devices