sarfaraz khot

Sales Operations Executive at Cathay Pacific Airways

• India - Mumbai
• My current job since July 2008

· India Trade and Corporate inbound and outbound sales related business development. · Revenue Management to analyze data for route performance, market size, airline v/s competitor share. · Review Pricing, analyze airline inventory and forward booking data for route development. · Proposing Yield improvements, adhoc fare deals and differential pricing strategies. · Conduct presentations with data visualization for achieving revenue through online & offline Sales channels. · Data mapping via pivot tables to generate insights from customer data enabling to take corrective actions. · Trade and Corporate Incentive Revenue management - Performance v/s Target data analysis, Global revenue proposals, Psuedo code filings, Contracting & Database management.

Servicing Direct customers via Phone and WhatsApp · Handling customers via Chat service from India, UAE, Australia, Singapore, Malaysia, Americas, Canada. · Assisting customers with New bookings, Rebooking, Refunds. · Handling flight disruption queries and providing suitable alternatives to customers. · Provide assistance to customers for Special services, Wheelchair, Meals, Seating, Excess Baggage. E-Business (3 months) (UAE : May-Jul16) · Webpage designing for Conten

Sales Support at Kingfisher Airlines

• India
• April 2007 to June 2008

Corporate

at Srilankan Airlines

• United Arab Emirates
• February 2006 to March 2007