Sarika Gopal

• Enter and update customer information in the database.
• Keep records of calls and sales and note useful information.

• Welcome parents, students and other visitors.
• Answering questions or directing them to the appropriate staff members.
• Handling incoming calls, providing information and transferring calls to the right person or department.
• Arranging meetings for school administrators or teachers with parents or external visitors.
• Maintaining and updating student records, including attendance, grades and personal information.
• Assisting with the enrollment process for new students and processing paperwork for students who leave the school.
• Assisting with the organization and coordination of school events like parent-teacher conferences, open houses or assemblies.
• Drafting and distributing school newsletters, bulletins or reports as required by school administrators.
• Assisting with attendance monitoring.
• Recording student attendance and following up on absences as needed.
• Entering data into school systems, filing paperwork and ensuring records are organized and easily accessible.
• Serving as a communication link between school staff, parents and the broader community.
• Managing the visitor safety protocols, student health records and ensuring the school complies with health and safety regulations.

• Instruct and monitor students in the use of learning materials and equipment.
• Use relevant technology to support and differentiate instruction.
• Manage student behavior in the classroom by establishing and enforcing rules and procedures.
• Maintain discipline in accordance with the rules and disciplinary systems of the school.
• Provide appropriate feedback on work.
• Encourage and monitor the progress of individual students and use information to adjust teaching strategies.
• Maintain accurate and complete records of students' progress and development.

• Assist teacher in organizing and helping with activities for the children such as arts & crafts, outdoor activities and outings.
• Maintain records of student progress and needs.
• Help keep learning areas tidy and safe.
• Provide a welcoming, inclusive learning atmosphere for all students.
• Support children with special or individual needs.

• Manage incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.