Change Officer / Project Mobilizations
Emrill Services LLC
Total years of experience :24 years, 3 Months
1. Dubai Airports (Concourse C, Concourse B, Terminal 3) - Phased mobilization in progress for Housekeeping and Facility Care Services.
2. Mediclinic Middle East - Successfully mobilized 10 Mediclinic locations in UAE for Engineering and Housekeeping Services in the healthcare sector
3. Yas Mall (Abu Dhabi) - Involved in successfully mobilizing the project for MEP Services.
4. Al Noor Training Centre for Children with Special Needs - Successfully mobilized the CSR initiative project for Housekeeping Services.
5. Also involved in various other successful mobilizations for projects with Wasl Properties, H&H Properties, Meraas Holding, Engineer's Office and a few commercial and residential contracts under Better Homes and Seven Tides property developers and management for Engineering and Housekeeping Services.
6. Demobilization of projects related to Security, MEP and Housekeeping.
7. Business Process Improvement Project related to Stores Process - Revised Stores Process and Procedure Implementation and Roll-out across the business
8. mPlus+ (Home Maintenance) - gap analysis and process mapping in progress
Key Accountabilities
• Spearheaded various project mobilization, resulting in actively contributing to the continuous improvement and development of the process.
• Directed all phases of projects, from mobilization state to steady state and hand over to Operations Team
• Collaboration with Bid Winning for review of RFPs and contractual agreements, Operations, HR and Centre of Excellence to meet client deadlines on projects to be mobilized within agreed timelines.
• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
• Recommended process and systems improvements.
• Creating Process Maps, Process Documentation, Communication and Training Plans to roll out change of an approved processes across the business.
• Client Relationship Management, Manpower Deployment, Ordering and Delivering Equipments and Material.
• Preparation of Mobilization Plan, Communication Plan, Organization Chart, Escalation Plan, Out of Hours Process, Project documentation along with Risks and Issues Log associated with the project.
• Scheduling and conducting internal and external mobilization meetings with all key stakeholders and client.
• Tracking progress against agreed plan, budget and timescales.
• Steady state handover of the contract to Operations Team upon mobilization completion and continue to nurture partnership with clients.
• Review and produce a complete action report on the mobilized project with lessons learnt report to enable continuous improvement.
1. Planning, directing and coordinating overall facility management of the site (3nos. residential towers and 1no. commercial tower) with 100% occupancy.
2. Managing installation, maintenance and upgrades of all MEP works and operations are in compliance with the applicable standards.
3. Establishing and administering policies and procedures for events related facilities and coordinate activities with relevant departments and external clients.
4. Managing regular administrative tasks related to purchase requests, estimates, equipments etc.
5. People Management and selection of efficient site staff with feedback to HR. On-site training and induction to staff.
6. Managing the contract as per the contractually agreed scope with the client and increasing revenue through additional works generated on site.
7. Managing Help Desk Operations, Logistics, other Support Services and Hard FM.
Key Accountability
• Preparing and maintaining annual budget
• Maintaining usage records and invoicing client accordingly
• Client meetings and relationship management
• Quality service delivery and reducing cost for client and subcontractor management.
• Developing, implementing and evaluating Health and Safety Action Plan to contribute to the development and delivery of the organizational goal.
• Keep track of all market trends, competitor analysis within the FM industry with relevant management updates.
• Responsible to develop additional business on site for Hard and Soft FM services
• Deploy, direct and monitor manpower on site, understanding and responding to client needs in terms of agreed SLAs / KPIs and provide exceptional FM Services.
• To develop and sustain effective internal and external relationships.
1. Reviewing and implementing business plan elements that boost sales growth; managing relationship with the Mall's Management and other retail chain organizations.
2. Planning, developing and controlling weekly, monthly an annual reports; developing and improving market share through local marketing initiatives and generating addditional sales and business revenue prospects for the cinemas.
3. Conducting competitor analysis and make improvements to drive sales.
4. Building and sustaining healthy relations with high net worth and corporate clients and ensuring high customer satisfaction matrices by achieving delivery and service quality norms.
5. Responsible for the operations of 65 screens across Dubai (all multiplex locations in Dubai)
To effectively appraise and manage team performance, in line with company policy and procedures, ensuring that business objectives and targets are achieved within appropriate timescales
• To recruit and develop the team to deliver exceptional standards of customer service at all times.
• To plan, develop and control weekly/monthly/annual Reports
• To effectively prepare staff rota’s and manage holiday scheduling of the team
• Identify, maximize and drive sales opportunities from ticket sales and F&B promotions
• Developing and improving market share through local marketing in partnership with the marketing department, by supervision of Advertising & Marketing activities within the Cinema
• To ensure all operational standards are met and delivered effectively in order to create the best environment for both guests and team members.
• Ensure Health and Safety Regulations are adhered to
• Developing and executing the cinema scheduling policy
• Effectively resolve Guest comments, giving the best in customer service and customer satisfaction
• Responsible for cinema logistics assurance: - Check availability of prints and publicity materials of movies relating to the Cineplex.
• Daily Business Operation (Daily Cash Deposits in the bank/Petty Cash usage & Allocation)
• Supervising maintenance of the cinema
•Defining the company policies and Standard Operating Procedures for the department of MIS.
•Web site design and architecture for the organization.
•Setting up the whole ERP and automation of the company.
•In charge of MIS for the organization reporting to the President of the company.
•Member of the E-Commerce team of Samsung Corporation in building B2B E-marketplaces like www.Fishround.com, and other projects on Internet business.
•Extensively involved in requirement analysis, business modeling and logic development.
•Worked in cohesion with Anderson Consulting (Korea) on the E-procurement module for Fishround.com.
•Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.
Comprehensive database management and migration.
Rollout B2B business models and tailor as per the industry.
•Developing B2B emerging market-places in line with Samsung line of business.
Was instrumental in devising strategy for web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.
Roll-out of diversified vertical e-marketplaces to Brand Samsung thereby generating revenue for various industries like Steel, Fisheries, textiles to name a few.
•In charge of the automation of the whole site at Delhi Stock Exchange.
•Worked in tandem with Wiper Technologies to install the security systems within the site. The whole project took about 4 months for commissioning.
•Involved both hardware and software integration on Windows NT platform.
•Database used was MS Access.
B.E