Consultant
Inflection Consulting Ltd. (Client: BP)
Total years of experience :24 years, 10 Months
Senior Associate Consultant Port of Spain, Trinidad
Client: BP 11/2011-Present
Provide Change/Implementation & Project Management skills in support of the Trinidad Region’s Program Management Office (RPMO) during transition of BP’s new Divisional/Functional organization. Specific consultation activities to enable the successful delivery of Management of Change phases of organizational embedment include:
• Co-design and execution of regular leadership and staff alignment meetings and workshops aimed at implementing a financially and emotionally compelling vision for change.
• Co-development and delivery of in-Region strategic communications program (RPMO Updates bulletin, Context Sharing Toolkit Plasma Screen content development).
• Assistance with BP-designed people development and process implementation activities which are related to the culture of the organization and considers the people capabilities and the pace necessary for success.
• Use of appropriate tools to measure progress with leadership and staff uptake of required behaviors to effect change (focus group sessions).
• Coach management resources along improved leadership and engagement behaviors
• Support for the alignment of roles, standards and procedures to the modified performance management system.
• Support for the creation and implementation of a new meeting “superstructure” (cadence) consistent with the organizational changes and the desired behavioral changes.
Inspire, strengthen and energize clients on a guided journey to TOTAL wellness - Mind, Body & Soul by providing Holistic Wellness Coaching to clients with goals of lifestyle transformation, healthy living and balance.
Managed multiple projects across Aegis Management and Business Solution entities inclusive of:
Local Government Transformation / Reform / Office Relocation
• As part of a large consultancy team, analyzed, coordinated, interviewed and recommended solutions around service delivery, project management and organization design for the Ministry of Local Government.
• Managed the office relocation - oversight of IT installations (network, PBX, server room), establish new office protocols, office layout and floor plan, mover coordination, budget allocation and lease term negotiations.
Strategy and Payroll System Implementation
• Coordinated, disseminated and monitored Balance Score Card and company strategic goals.
• Liaised with software developers and internal stakeholders to assess requirements for new software.
• Conducted informal market and competitive research to determine market, pricing and strategic approach.
• Implemented steering committee to drive determination of project strategy, budget and organization impact.
• Managed overall master project plan with sub teams reporting around HR, Change Management, Marketing and System implications of a robust software implementation.
Website Redesign
• Conducted needs assessment to determine what features visitors use and what they would like to see.
• Determined which links from home page are being used and which are not from user statistics.
• Compared web site to other consulting and outsourcing companies for ideas on improvement.
• Liaised with web developers and internal stakeholders to assess best approach, timeframe and implementation for website.
Consultancy to the CEO and Directors in support of a 41 store supermarket chain operation inclusive of:
• Coordinated brainstorming meetings with work teams, executives and managers.
• Redesigned organization structure and established mentor program between executive team and store managers.
• Consulted on human resource issues including recruitment best practices, interviewing, termination, motivation, training and performance improvement. Developed hiring guidelines for managers including job descriptions.
• Coordinated, disseminated and monitored Balance Score Card and company strategic goals.
• Assisted in the design, development and delivery of the “Developing the Effective Executive Leadership Program”
• Created orientation package for employees including policy and procedure manual and handbook for team members.
• Review, analyze and redesign recruiting and payroll processes to identify improvement opportunities.
• Conducted stock taking & fixed asset exercise across the island for all stores.
Oversight of property management functions of the Real Estate Services division within iStar Financial (a Commercial REIT). Provided support to the Vice President of Real Estate Services, and two Regional Directors responsible for the management of commercial properties in multi-million dollar portfolio.
• Assisted in the creation and organization of department procedures and process flow improvements (Inspection Schedules, Operations Reporting).
• Developed recommendations for property-impacted decisions, compile variance reports and budgets for properties.
• Assisted department in the organization of workload and maintain project specific information.
• Assisted VP in the coordination and consolidation of monthly budget variances and operations reports.
• Designed and maintained tracking database for property inspections and condition assessments.
Provided support to Chief Executive Officer and Chief Financial Officer responsible for growth, development and success of three print plants. Management and daily operation of executive offices at large commercial print firm inclusive of:
• Created monthly activity report for all plants capturing key numbers for CFO review and plant monitoring.
• Maintained and delivered daily collateral bank report providing consolidated plant information on current loan balance, account activity, receivables by plant, aging reports, paper inventory, sales activity, and bank reconciliation.
• Developed mission statement and fundamental principles for each plant. Created work plan, communication structure for all employees, and designed company paraphernalia.
• Designed, prepared and established financial progress model for plant tracking utilizing analytical methodology.
• Designed supplier ranking and grouping for all plants to provide basis for comparison at a vendor level across plants
• Develop market segmentation database for business development and customer targeting purposes.
• Organize Human Resource function for corporate office. Handled benefits documentation, survey distribution for profiling of positions, 401K submissions to Fidelity Investments and employee handbook development.
Ensured on-time delivery of strategic projects for this “Big 6” consulting firm formerly known as Andersen Consulting. Served clients in industries such as; financial products, telecommunications, health care, energy, transportation and logistics.
• Monitored a large DSL project for Bell South, Atlanta. Negotiated project scope and budget changes with a goal of 200, 000 new subscribers in one year. After only six months, 175, 000 new subscribers signed up for the service.
• Designed a metrics program for Ryder Systems to measure information technology department progress toward goals. Interviewed key executives to determine requirements. As a result of successful implementation, employees are more focused on goal achievement and on-time delivery of IT projects. Increased the accuracy and speed of critical information flow to Ryder executives through the development of an automated company performance scorecard.
• Planned, organized and managed work plans for a supply chain project for B.P. (British Petroleum).
• Conducted an account conversion project for American Express. Developed a relationship with business partners, identified issues and created solutions. Defined team member roles to insure on-time completion. American Express customer satisfaction measurably improved following implementation.
• Improved the claim resolution system for Blue Cross/Blue Shield, NC; reducing processing time from 3 days to 1 day.
• Designed and supervised a three-week training course for 30 new consultants.