Reception/ Executive assistant
Booz & Company
مجموع سنوات الخبرة :5 years, 9 أشهر
Booz & Company
November2010 till current: (Reception/ Executive assistant)
❖ Assessed executives' needs and requirements, formulated action plans to achieve them.
❖ Efficiently managed all important telephone calls - Collected and sorted mail, screened and initiated telephone calls.
❖ Maintained daily tasks list - Arranged meetings and made appointment with individuals on a priority basis.
❖ Prepared reports and documents - Handled all the documentation work.
❖ Conducted market research and prepared presentations and submitted on time for office manager.
❖ Planned and supervised all personal travel arrangements including: Air travel, ground transportation and accommodations.
❖ Planned the time table schedule of business, personal and weekend events.
❖ Assisting three seniors
❖ Handling strategy & business magazines distribution local/international.
❖ Collaborated with key management personnel to assist in arrangement of special events.
❖ Prepared monthly expense report of office manager and follow up with finance accordingly.
❖ Managing & updating principal's calendar & client contacts.
❖ Organizing conference calls, meetings, trainings and workshops.
❖ Initiatively organized gift items branded by Booz & Co Logo for all employees
❖ Covering for other executive assistants whenever on leave and assisting their principals.
❖ Assisting principals on personal level in matters related to vacation planning, issuing visa, etc.
❖ Assisting clients on personal level in matters of accommodation, logistics.
TNT Express shipping company
November 2008 - November 2010 (Major Account's customer service agent)
❖ Handles incoming calls or inquiries from Major clients (Nokia - HP etc.)
❖ Book shipments incoming and outgoing to overseas
❖ Follow up on shipments in customs, warehouse and update clients accordingly to ensure smooth delivery.
❖ Assists clients effectively by solving customer disputes
❖ Provides customer additional information and explains about premium services.
❖ Discusses products offered and ensures customer satisfaction
❖ Tactfully handles confrontational or stressful interactions while handling more than 10 major accounts, e.g. ( Nokia, Oracle, Cartier etc..)
❖ Completes supporting paperwork and system data entry as required.
❖ Accurately captures customer information and updates on the system
❖ Creates and maintains service reports on daily basis.
1. 1 of the Best 5 Express Service sellers.