Administrator
Midas Real Estate Brokers
Total years of experience :9 years, 8 Months
• Performs all secretarial and administrative tasks requiring a sound understanding of the organization policy and structure.
• Maintains confidential records and filing of reports, correspondence and related material for ease of retrieval.
• Coordinates and organizes meetings and training.
• Manage phone calls and correspondence (e-mail, letters etc.)
• Assist HR in recruiting staffs.
• Listing & Updating Properties on CRM.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching and disciplining employees; initiating and, coordinating.
• Provide current and prospective employees with information about policies, job responsibilities, wages, working conditions, promotion and benefits.
• Administering payroll and maintaining staff records.
• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Monitoring staffs performance and motivating them to reach targets.
• Compiling and analysing sales figures.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Responding to customer complaints and comments.
• Organising special promotions, displays and events.
• Maintain accurate bank records of cash withdrawals and deposits.
• Processing all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Processing all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure each has been met to guests" satisfaction. .
• Explaining room features to guests; supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest.
• Arranging transportation for Guests.
• Coordinating with Housekeeping to track readiness of rooms for check-in.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests" service needs.
• Using clear and professional language; answer telephones using appropriate etiquette.
• Compile and review daily reports, identify any special requests, and check reports for accuracy.
• Complete cashier and closing reports.
• Notify Loss Prevention of any guest reports of theft.
• Scheduling routine inspections of all the Health club and Spa areas with Housekeeping supervisors.
• Inspecting Health club and Spa areas on a regular basis to ensure that the furnishings, facilities and equipment are clean and in good repair and making recommendations for the upkeep of the same.
• Communicating clearly with all relevant internal departments on issues of guest needs and maintenance.
• Maintaining Brand Standards related to the health club and spa areas.
• Supervising outside contractors to ensure contractual compliance.
• Implementing and controlling Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, health club access control, security and emergency procedures and environmental procedures.
• Orientation and training of new members of the team.
• Implementing and maintaining strict health and safety policies and procedures.
• Maintaining stock of guest amenities, ensuring cost effective purchasing whilst maintaining brand standards.
• Identifying and suggesting ways that can improve the health club and spa operations.
• Monitor productivity standards and motivate staff to achieve optimum results.
• Experienced in handling guest history for personalized service of regular and high profile guest.
First Class