Front End Supervisor
The Sultan Center
Total years of experience :19 years, 5 Months
Management of service, quality and safety standards, ensuring customer satisfaction and business sales development
Monitor turnover target, budget compliance, sales projections, profit and loss - report directly to the store manager and implement strategy for improvements
Ensure productivity reflects staff levels, sales and budget, implement and training initiatives.
Complete regular audits for safety, hygiene and performance, prepare action plans in accordance with results
Review staff Rota’s in respect of lead time, deliveries, stock takes and security
Responsible for ordering stock from the warehouse, training new staff members, working out weekly rosters, merchandising new season stock, banking, resolving staff conflicts, theft prevention and was in charge of store when the manager was not on duty
Handle customer service at the Help Desk, handle refunds and exchange and also supervise the tills
Selected to represent the company during renovation and reorganization of other stores to ensure optimum product placement, layout and presentation
Increased sales with excellent customer service levels and developed good relationships with regular customers for repeat business
Develop and sustain customer relationships and confidence in company’s products and services
Responsible for supervising products and layouts and suggesting the right products and service
Apply commercial skills to meet sales and cost budgets
Meet operational expectations by implementing and maintaining high retail standards
Ensure systems are kept up to date with sales and stocks
Assist and coordinate brand pricing and promotion
Handling customer complaints and and customer request and also looking after the office adminsitration.
Successfully guided and resolved consumer complaints and issues within the Indian market
Provided excellent support for customer grievances by analyzing and quality checking the complaints
Managed and directed the technical team to resolve customer complaints
Solved customer queries and concerns in an efficient way
Handled the tasks of explaining services and answering questions to clients
Responsible for completing new customer registrations
Ensured store meet standard of internal controls and audits
Employed good utilization of space and ensure inventory stock is identified, updated and store per allocated location
Lead or participate in process improvement programs and internal controls
Prepared and submit monthly report to the management
Attending american customer calls and solving their billing quieries.and also taking new customer order.
selling mobile phone and different network plans.
I have passed MBA in 65% i.e in First Division.i have also submitted dessertations on “A study of online services with special reference to banking sector in Nagpur” I have also attended interships in Raymond Limited, Textile division, INDIA Summer Training in HR&A department – 15 days.
i have submitted an dessertations on software for maintaining library.