Service Quality Coordinator
Meezan Bank
مجموع سنوات الخبرة :14 years, 6 أشهر
- Monitoring all Admin Staff and Operational Activities
- Monitoring Branch Behavior and Performance of all staff including Branch Manager
- Customer Support and Satisfaction
- Reporting All non-compliance issues to Head Office
- Managing Floor Time
- Monitoring All Staff effectiveness and Timeliness
- Quality Assurance
-Providing Customer Satisfaction
-Maintain Quality Standards
-Cross selling
-Providing one call solution
-Maintaining Average Handle Time of each call