Network Administrator
Tata Consultancy Services
Total years of experience :4 years, 7 Months
• As a Network Administrator, I oversee the network and wireless infrastructure ensuring seamless operations across four continents.
• Orchestrated the efficient management of expansive networks spanning corporate offices, warehouses, and Data Center environments.
• Executed precise configuration changes on network devices, employing both automation tools and manual methods to ensure the flawless execution of critical operations.
• Collaborated seamlessly with Level 1 engineers for onsite issue resolution, emphasizing high efficiency and strategic problem resolution.
• Implemented and managed a robust ticketing portal system, maintaining 100% SLA compliance.
• Monitored and performed L1 troubleshooting for network nodes in Tier 3 Data Centers and Enterprise Branch offices of Softcell Technologies Global Private Limited across PAN India in a 24x7x365 operations environment.
• Successfully executed critical data center network replacement activity and data center migration activity, minimizing downtime and ensuring seamless continuity of business operations.
• Installed, managed, and configured Cisco, Juniper network devices.
• Installed and managed baseline configuration for Fortinet Next Generation Firewalls
• Created RMA for the network devices in Data Centers and followed up with vendors, resulting in a 70% reduction in hardware downtime.
• Utilized ticketing portal system to record and maintain issues in a timely manner, ensuring 100% compliance with Service Level Agreement (SLA).
• Documented Management Information System (MIS), Root Cause Analysis (RCA), and Bandwidth reports, leading to a 20% improvement in network performance.
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