SARUK HOSSAIN

- Lead a team of over 50 cleaners/housekeepers in day-to-day cleaning activities for guests, meeting rooms, office rooms, toilets/washrooms, staircases, elevators, entrances and exits, smoking shelters, lobby areas, mosques, and public parking areas.

- Provide hands-on training for new staff, including daily briefings, usage of cleaning equipment, and guest interaction etiquette.

- Conduct daily room inspections, consistently achieving a 98% cleanliness rating in quality audits.

- Liaise with maintenance and front office to resolve guest complaints swiftly.

- Maintain inventory records and coordinate the requisition of cleaning supplies.

- Regularly support the implementation of eco-friendly housekeeping/cleaning initiatives.

Supervised a team of over 30 cleaners for more than 8 buildings.


-Managed allocation of daily work assignments and coordinated deep cleaning schedules

-Monitored Complaints and Investigations, implementing improvements that resulted in a 20% decrease in complaints

-Provided ongoing training sessions on hygiene, chemical safety, and personal grooming standards

-Assisted in onboarding new staff and evaluating their performance

Lead a team of over 20 cleaners/housekeepers in day-to-day cleaning activities for guests, meeting rooms, office rooms, toilets/washrooms, staircases, elevators, entrances and exits, smoking shelters, lobby areas, mosques, and public parking areas.

- Provide hands-on training for new staff, including daily briefings, usage of cleaning equipment, and guest interaction etiquette.

- Conduct daily room inspections, consistently achieving a 98% cleanliness rating in quality audits.

- Liaise with maintenance and front office to resolve guest complaints swiftly.

- Maintain inventory records and coordinate the requisition of cleaning supplies.

- Regularly support the implementation of eco-friendly housekeeping/cleaning initiatives.