Analyst
Deloitte services
Total years of experience :4 years, 5 Months
• Creating Collaboration site for Audit, finance and Consultancy services.
• Supported Deloitte Online, Sharepoint and Deloitte people network sites.
• Creating tickets in reference to server size increase, restart or connectivity issues.
• Responding to emails and providing resolution on tickets escalated to our team.
• Providing information about Deloitte Entity search and complaince issues to Deloitte Employees.
• Assisting users with their issues on hardware and software connectivity, VPN and MS Office
Applications, Escalating to third parties, follow up on open incidents.
Jun 2007- Sr.Client Support, Dell international Services ( Nov 2010, till date)
Sep 2012
• Monitored International Sales performances against the targets
• Mentored new joinees and trained them to handle customers & group movements.
• Supervised agents defining their responsibilities and monitoring their progress
• Handled and Resolved Level 3 escalations at the customers end
•
• Ensured knowledge on new and existing products were updated and uniform across the floor
• Performed feasibility analysis and time-effort estimation of customer
requirements
Customer Service Representative, Sutherland Global Services (06/07 to 07/08)
• Helped customers in fixing computer issues like virus, slow performance etc.
• Offering customers to upgrade software contracts for getting continuous full support
May 2002 Bachelor of Arts with English literature