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تم إلغاء حظر المستخدم بنجاح
Sarvjeet Kaur, Team Lead- Global Travel Sales

Sarvjeet Kaur

Team Lead- Global Travel Sales·Flysmart Hub,

الهند

بكالوريوس, Art

الخبرة العملية

مجموع سنوات الخبرة: 11 سنوات, 0 أشهر

Team Lead- Global Travel Sales

يناير 2024 - حتى الآن

Flysmart Hub,

أوهايو، الولايات المتحدة عن بُعد

يناير 2024 - حتى الآن

• Lead global travel sales operations and customer service delivery
across international markets.
• Manage and mentor a team of 8-10 travel consultants to achieve
sales, operational, and service goals.
• Collaborate with cross-functional teams to implement travel
strategies and operational improvements.
• Handle key customer accounts and complex travel requirements.
• Manage travel disruptions, schedule changes, refunds, exchanges,
and escalations.
• Support travel expense reconciliation and travel-related operational
processes.
• Drive process improvements and operational efficiencies.
• Successfully led and mentored a team of 8-10 travel consultants and
sales professionals.
• Supported travel sales operations generating USD 2M+ in annual
team revenue across international flight, hotel, and travel package
sales.
• Consistently achieved 100-120% of monthly sales targets through
customer retention, upselling, and strategic account management.
• Managed operations supporting 500-800+ monthly travel bookings
across domestic and international markets.
• Maintained 95%+ customer satisfaction levels through proactive
customer service and issue resolution.
• Improved team productivity through coaching, KPI monitoring,
performance management, and process improvements.

مجال الشركة:
وكالات السفر

Senior Travel Consultant

يناير 2019 - ديسمبر 2023

First Fly Travel,

Mohali، الهند

يناير 2019 - ديسمبر 2023

• Managed domestic and international travel arrangements for
corporate and leisure travelers.
Handled flight reservations, hotel bookings, holiday packages, and

customized travel itineraries.
Negotiated competitive pricing with airlines, hotels, consolidators,
and travel suppliers.
Built long-term customer relationships through exceptional service
delivery.
Assisted clients with travel documentation, itinerary planning, and
travel advisory services.
Managed schedule changes, cancellations, refunds, and customer
support requests.
• Consistently exceeded individual sales and booking targets.
• Increased repeat business through superior customer relationship
management.
• Generated additional revenue through upselling and cross-selling
travel products.
• Delivered high levels of customer satisfaction and retention.




مجال الشركة:
الضيافة والسكن

Team Leader

نوفمبر 2018 - يناير 2019

Gateway Travels,

Mohali، الهند

نوفمبر 2018 - يناير 2019

• Supervised travel reservations and daily operational activities.
Assisted customers with international travel planning, visa

requirements, and documentation.
Resolved customer complaints and escalations while maintaining
service quality standards.
Conducted team coaching and performance improvement
initiatives.
• Coordinated itinerary planning and travel support services.
• Improved team productivity through leadership and operational
improvements.
• Enhanced customer satisfaction through effective issue resolution.
• Maintained service quality standards and operational efficiency.

مجال الشركة:
الضيافة والسكن

Team Leader, Sales Operations

فبراير 2017 - أكتوبر 2018

Sky Browser Pvt. Ltd,

Chandigarh، الهند

فبراير 2017 - أكتوبر 2018

• Managed sales operations and business development activities.
• Implemented sales strategies that improved conversion rates and
profitability.
• Coordinated lead generation and customer acquisition campaigns.
• Monitored sales performance and prepared management reports.
• Supported team development and performance management
initiatives.
Improved sales performance through strategic planning and
coaching.
• Increased lead conversion and operational efficiency.
• Enhanced team productivity and customer engagement.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الخدمات المساندة

Travel Consultant

مايو 2015 - ديسمبر 2016

Concentrix: Make My Trip,

Chandigarh، الهند

مايو 2015 - ديسمبر 2016

• Managed domestic and international travel bookings.
• Assisted customers with travel planning, reservations, visa
guidance, and documentation.
Delivered personalized travel solutions based on customer
requirements and budgets.
• Handled booking modifications, cancellations, refunds, and travel
support.
• Built a loyal customer base through exceptional service delivery.
• Consistently received positive customer feedback and repeat
business.
• Supported customer retention through proactive travel assistance.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Panjab University

أبريل 2015

أبريل 2015

بكالوريوس، Art

الهند

Skills

AMADEUS CRS
Intermediate
AMADEUS CRS
Intermediate
AVIATION
Intermediate
AVIATION
Intermediate
CONCUR TRAVEL
Intermediate
CONCUR TRAVEL
Intermediate
CORPORATE TRAVEL MANAGEMENT
Intermediate
CORPORATE TRAVEL MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
GLOBAL DISTRIBUTION SYSTEMS
Intermediate
GLOBAL DISTRIBUTION SYSTEMS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
TEAM BUILDING
Intermediate
TEAM BUILDING
Intermediate

اللغات

الانجليزية

مبتدئ

الهندية

مبتدئ

البنجابية

مبتدئ

التدريب و الشهادات

الشهادات
Certified Sales Professional (CSP) Certified Professional Sales Person (CPSP)