Senior Key Account Executive
W.J. Towell Distribution – NAPCO CONSUMER PRODUCTS
مجموع سنوات الخبرة :5 years, 5 أشهر
Develop and implement the company's product lines in the retail segment of Hypermarket channel (Carrefour)
•Formulate & achieve complete business plan
•Manage merchandisers across all the outlets of the assigned area.
•Achieve Sales & Margin target for the division concerned.
•Communicate monthly sell-out target to each store/merchandiser
•Set-up necessary tools to achieve monthly targets (staff, stock, merchandising, promotions…)
•Prepare & analyze monthly sell-out reporting per store & per category
•Follow-up head office agreement discussions, new product listing and price list update
•Update of staff schedule and monitor attendance sheet
•Associate with HR team for recruitment and interview of souk merchandisers.
•Control & analyze monthly incentives report to boost the sales and ensure timely submission of incentive & OT reports to HR department.
•Control permanently company’s standards with the control forms (prices, planogram, hygiene, merchandising, out of stock, quality…)
•Assess individual performance of merchandisers & Supervisors in collaboration with Training & Development officer.
•Send monthly market survey and visit report
•Send quarterly inspection report
•Check with sales coordinators & supply chain team that all LPO are received & delivered on time
•Propose permanent ideas/solutions of business improvement
•Focus on problem solving & inform immediately Department manager about major issues
Ensures that the department functions are run smoothly and incompliance with company procedures
•Collects data and information about customers concerns, needs and problems and implement appropriate corrective actions.
•Analyses statistics or other data to determine the level of park customer service.
•Prepares reports and analyses highlighting progress, adverse trends and suggesting appropriate recommendations or conclusions.
•Responds to customer requests and questions regarding services, products and account information.
•Perceives and interprets customer needs and translates them into effective solutions.
•Responds to the needs of the customer by ensuring immediate action.
•Follows up action taken in case where required.
: