Events Manager
DIFC
Total years of experience :9 years, 5 Months
INDIE
Cėleste, The Lanesborough Hotel, London
•Independently trained the entire hotel reservation and hosting team to work together at an excellent standard, to match the prestigious reputation of the Lanesborough Hotel, one of London’s most prestigious properties, housing a restaurant run by a 3
Generated over £17, 000 in incremental revenue in 2 months selling tables to walk-in guests, contributing to Radio Bar being named as one of the world’s best bars, generating 30%+ of the hotel’s revenue.
•Managed reservations and table plans and handled high-pressure situations with VIP clients.
•Formed and maintained a strong, professional relationship with high profile clients.
Developed strong IT skills using MS Excel to keep track of the buying and selling of travel tickets and MS Word to send formally written letters to clients.
•Handled air, travel, hotel enquiries from business clients with a 25% sale-rate.
•Created a new electronic filing system, increasing productivity across the company.
•Met with potential new clients to understand their business needs and demonstrated strong inter-personal skills.
GMP &
3 A Levels: French – B, Spanish – B, Information Technology – B