Team Leader
Dubai Marine Beach Resort & SPA
Total years of experience :6 years, 0 Months
November 2012 till date Dubai Marine Beach Resort & SPA, Dubai (UAE)
Dubai Marine Beach Resort & SPA 195 guest rooms, is considered to be the most prestigious, recognized property of Dubai.
Team Leader
Currently working as Team Leader in the Food & Beverage (Service) Department. There are 2 Banquets Halls and 3 Meeting Rooms 1 Outdoor Venue within the hotel premises and with 13 F & B outlets.
Reporting to Restaurant Manager - Dubai Marine Beach Resort & SPA.
Responsible for:-
In charge of the restaurant in the absence of the Restaurant Manager
• Managing a team of 12 team members.
• Focusing on streamlining Restaurant Operations to facilitate operations & coordination of high profile corporate parties.
• Achieved Growth in Events Guest satisfaction Index by 40%, dip in Problem Experience by 60% over last year.
• Up selling strategy for APC growth in Restaurants.
• Implementing new processes to facilitate operations reduce cost maximizing profit.
• Undertaking Training and development of the department.
• Allocation of job responsibilities.
• Monitoring the work & maintain smooth operation.
• Make sure the Standard operating procedures is maintained.
• Maintain the duty roaster.
• Reporting to the manager.
• Opening & closing of a restaurant & Bar
• Setting up the restaurant according to different function.
• Managing staff providing valuable instruction & knowledge.
• Taking care of the Guest needs and services.
• Ensuring food temperature & proper serving of the food & beverage items in times.
• Taking care of Guest satisfaction and complaints.
• Maintaining restaurant Equipment.
• Organizing Banquet Functions.
February 2012 till October 2012 Leela Kempinski, Goa, India worked as Head Butler
The Leela Palaces & Resorts with 206 guest rooms is considered to be the most prestigious, recognized resort with 90 % Occupancy throughout the year.
HEAD BUTLER
Worked as a head butler with a team member of 10. There are 2 Banquet hall and 3 outdoor venues within the hotel premises and with 6 food & beverage outlet
Reporting to Butler Manager, The Club
Responsible for:-
• In charge of F&B operation and as well as dealing with the guest complaints
• Undertaking Training and development of the department.
• Allocation of job responsibilities.
• Monitoring the work & maintain smooth operation.
• Make sure the Standard operating procedures is maintained.
• Maintain the duty roaster.
• Reporting to the manager.
• Greeting the guest at the time of arrival.
• Escorting the guest to their suites.
• Property orientation and Room orientation.
* To ensure smooth guest check-in & check-out formalities.
* Updating of guest Registration Card in Opera PMS.
* To look after the guest bill folio.
* Handling of guest baggage.
* Helping the guest in packing and unpacking.
* Providing personalized Butler service to the guests.
* Taking care of In Room Dinning.
* Taking food & beverage orders
* Handling of Micros & Opera
* Taking care of the F & B service at The Club Lounge
* Opening & closing of a restaurant & Bar
* Setting up the restaurant according to different function.
* Managing staff providing valuable instruction & knowledge.
* Taking care of the Guest needs and services.
* Taking food & beverage orders.
* Ensuring food temperature & proper serving of the food & beverage items in times.
* Taking care of Guest satisfaction.
* Billing.
* Maintaining restaurant Equipment.
* Organizing Banquet Functions.
* Setting up private Barbecue for the Guest.
* Panning the Tour itinery for the guest.
August 2010 till January 2012 P&O Cruise Carnival UK worked as a fine dining Waiter
P&O Cruises being one the most reputed cruise liners with 5 Food and Beverage outlets had guests from all over the world. I was working for a celebrity chef resaturant Gary Rhodes it was a privelage and a nice experience to be part of one of his restaurant.
Responsible for:-
• Develop strategies to generate revenue, develop business plans to super seed the competitors.
• Ensure the food and beverage cost of operation is maintained at the minimal.
• Ensure company standards of operation, sanitation, accident, and service delivery is adhered to.
• Work closely with finance department and the controllers to control the banquet & restaurant profit and loss outcome.
• Work closely with and assist the other food and beverage areas in attaining their goals and standards.
• Ensure that all team members have the training and the resources to carry out their responsibilities.
• Share responsibility for food, beverage and labour cost in the banquet & restaurant.
• Develop plans to maximize the restaurant productivity in and create measures to control outlet expenses.
• Develop plans to build up the outlet profitability, through effective buying and selling techniques.
• Develop and design the restaurant food festival calendar and ensure the success of every food promotion.
• Managing the day-to-day operations of the restaurant.
• Planning of important events and ensure successful operation.
August 2008 till July 2010 with The Leela Palaces and Resorts as a Butler
Responsible for:-
• Greeting the guest at the time of arrival.
• Reporting to the Butler, s Supervisor.
• Escorting the guest to their suites.
• Property orientation and Room orientation.
* To ensure smooth guest check-in & check-out formalities.
* Updating of guest Registration Card in Opera PMS.
* To look after the guest bill folio.
* Handling of guest baggage.
* Helping the guest in packing and unpacking.
* Providing personalized Butler service to the guests.
* Taking care of In Room Dinning.
* Taking food & beverage orders
* Handling of Micros & Opera
* Taking care of the F & B service at the Club Lounge.
* Managing staff providing valuable instruction & knowledge.
* Taking care of the Guest needs and services.
* Taking food & beverage orders.
* Ensuring food temperature & proper serving of the food & beverage items in times.
* Taking care of Guest satisfaction.
* Billing.
* Maintaining restaurant Equipment.
* Organizing Banquet Functions.
* Helping the guest with packing and unpacking.
* Setting up the Private Barbecue for the guest.
Key IT Skills
Handling operas
Operating Micros
Operating Property management system
Knowledgeable of MMS Office, MS Word, Powerpoint, Excel.
Professional Trainings
Have attended core training programs
• Essential skills.
• Get on Board.
• Develop You Develop Others.
• Dynamic teams.
• Navigating through changes.
• Food allergens.
• Core Fire Fighting and evacuation techniques.