Manager - Corporate Operation
Emirates India International Exchange
Total des années d'expérience :11 years, 1 Mois
Responsible for new & existing client acquisitions and Onboarding for selling and providing Corporate Services to corporate/SME clients Including corporate remittances, corporate payroll, Foreign Currency Exchange solutions etc.
Developing and implementing marketing and sales strategies to atract new customers and retain existing ones is a key responsibility. This could involve offering competitive exchange rates, promoting new services, or building relationships with corporate clients.
Maintained acute awareness of currency market movements, competitor actions, and industry trends to inform strategic sales decisions and optimize financial outcomes.
Managing financial risks and develop strategies to mitigate potential issues.
Ensured seamless coordination with branches, operations, back office, and Treasury departments, delivering top-tier professional services to a diverse clientele.
Complied with regulatory requirement including CBUAE & AML policy. And ensuring the adheres to all local and international regulations related to money laundering and financial transactions.
Assisting and guiding corporate and HNWI clients in fulfilling their FOREX needs. Being the single point of contact for the clients and providing them with operations supports and fulfillment of services.
Managed exceptional trade remittance and onboarding cases, securing necessary management approvals and overseeing document verification and updates.
Providing clear direction and motivation to staff, equipping them with the skills to perform their duties efficiently, and ensuring a positive and productive work environment are all part of the role.
Assist customers in person, via telephone and Email and maintain friendly and professional customer interactions.
Monitor and direct performance by analyzing the branch performance scorecard (PMS and P & L) and management information.
Effectively and timely clarification of customer queries, documentation and follow-up of customer concerns & complaints.
Maintaining accurate cash flow records and ensuring branch opening and closing balances are reconciled is important.
Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve botom line profit.
Leveraged expertise and training to develop effective business plans achieve profitability goals and grow business and client retention.
Quoting rate and booking deal for corporate, individual & HNWI client on various currency such as EUR, GBP, AUD, CAD, INR, SGD & etc.
Maintained a high level of integrity by keeping sensitive client data and corporate information confidential.
Engaged customers to enhance in-store experience and provide outstanding customer service.
Dealt with customer related to Apple, Samsung, Others Electronics Brands.
Arculated product features and specificaons in customer-centric language based on their priories.
Handled customer's query & complaint related to their requirement.
Maintain an awareness of all promoons and adversements.
Managed inventory by idenfying and requesng fast-moving products to meet consumer demand.
Managed Survey Voice Process operaons across US & Canada, ensuring efficient service delivery.
Led performance reviews and tailored employee feedback to facilitate professional development.
Maintained smooth-running business operaons by delegang priories to staff abilies.
Develop and apply the relevant skills and knowledge to operate competently as a team leader and develop the skill within the team.