customer service executive
Universal Hospital
مجموع سنوات الخبرة :8 years, 4 أشهر
Efficiently perform insurance verification and completing full-cycle medical billing in a fast-paced medical environment
•Reviewed medical records for accuracy and completion as required by insurance companies.
•Acquired insurance authorizations for procedures and tests ordered by the attending physician.
•Assist patients in understanding how their insurance plans work and provide necessary feedback regarding coverage and copays.
•Verified appointments and assured that emergent cases were handled in a prompt manner.
•First-hand experience in communicating with patients, hospital staff and visitors in a polite and helpful manner, as reflected in the facility’s policies and practices.
•Handle inbound calls from customers with enquiries and questions regarding their health insurance, wellness programs, general queries and help provide best solutions for the customers ‘health and financial well being.
Additional Responsibilities handled:
•Managing Annual Medical Fitness Screening for officers from (Min of Interior) ranging from Registration, Billing, and submitting Confidential Fitness records to authorities and follow up.
•Preparing Monthly Statistics of patient outflow in OPD to evaluate patient flow
•Preparing and maintaining statistical data of various In House Marketing Campaigns and External Camp Referrals for evaluating efficiency of marketing activities.
•Preparing daily patient complaints and resolution offered database for monitoring and eliminating repetitive errors.
•Managing Weqaya Screening Program for (Emiratis)
•Providing assistance to Fijian Ambassador and family during their visits to Hospital.
•Assisting staff from (Abu Dhabi National Hotels) visiting hospital for various medical needs.
Designing and updating job descriptions.
•Performing In-person and phone interviews with candidates.
•Communicating employer information and benefits during screening process
•Maintaining healthy relations with concerned affiliating bodies and working according to prescribed norms
•Reviewing performance of faculties on a regular basis and making changes in tutoring methods accordingly
•Conducting Seminars at prospective lead generating locations
•Content writing for Brochures, Advertising
•Leading a group of Admission counsellors for meeting academic year targets.
•Devising and Presenting Ideas and Strategies.
Guiding and Monitoring Academic Staff and see to it that desire results are achieved
•Implement effective sourcing, screening and interview techniques.
•Design compensation and benefit packages.
•Conducting Seminars at schools for creating students database
•Leading a team of students counsellor responsible for generation of admissions
•Content writing for various marketing activities
•Introducing new Marketing techniques for branding.
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EDUCATION