Technical Support Engineer L2
Information and Telecom systems pvt ltd
Total years of experience :5 years, 8 Months
• Desktop Support up to Client Level including Hardware, Software and Networking Problems in both Windows & Linux (Red hat 7)
• Installing, Configuring Windows XP Professional and Windows 7 as clients.
• Installation, troubleshooting and Administration of printers.
• Creation of User Account’s from the server and File share permission’s to the user.
• Providing L1 support for LAN related Network Issues.
• Installed and configured various applications Software’s like MS office and troubleshoot the issues in both Windows & Linux (Red hat 7)
• Updating and maintaining by Trend Micro Antivirus and K7 and Symantec Antivirus.
• Regular maintained of Backup from the server from overall location.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Diagnose, Troubleshoot and identify solutions to resolve related Red hat 7 issues
• Installation of operating systems (Windows Server’s, Windows OS, Linux, Red hat 7).
• Monitoring Local Area Network.
• Support & Troubleshooting systems.
• Sharing data, file system over LAN both Windows & Linux (Red hat 7)
Diploma in Computer Engineering -- Full knowledge of computer fundamentals -- Basic concepts of all Languages -- Full knowledge of redhat 7