Business Support Executive
Brickwork India Pvt. Ltd.
مجموع سنوات الخبرة :19 years, 0 أشهر
Providing business support to international clients (especially for US/Canada clients).
Duties:
Handling clients business and acting as the face of the business virtually.
Develop the opportunity to increase the business volume
Make sure to maintain the quality of business at all levels
Handling the projects given to the operations team and getting it done on set deadline. Interacting with clients regarding new projects and get the requirement. Assign the projects to designing and development team and get the work done. Ensuring that team members are motivated monitored and measured in line with company standards.
Responsible for making sure that any gaps in quality of works are quickly identified and addressed immediately.
Duties:
Preparing daily workloads for staff & coordinating the daily allocation of work.
Handling client enquiries and acting as the face of the business.
Dealing with and resolving problems and issues which arise.
Working with the Operations and marketing team to provide the best service.
Arranging weekly team meetings, focusing on targets & achievements.
Praise team members and creates a positive working environment.
Ensuring all administrative and IT records are entered and updated correctly.
Providing prompt and accurate information on individual performance.
Developing people to manage & handle clients individually. Ensuring that team members are motivated, monitored and measured in line with company targets and performance standards.
Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers.
Duties:
Preparing daily workloads for staff & coordinating the daily allocation of work.
Motivating the team to achieve high standards and targets.
Handling client enquiries and acting as the face of the business.
Dealing with and resolving problems and issues which arise.
Working with the sales and quality team to provide the best service.
Mentoring and training up junior and new staff.
Monitoring & reporting on standards & performance targets.
Arranging weekly team meetings, focusing on targets & achievements.
Implementing new initiatives.
Praise team members and creates a positive working environment.
Ensuring all administrative and IT records are entered and updated correctly.
Providing prompt and accurate information on individual performance.
Duties:
Understand the various processes and guiding the executive on their calls.
Assisted the customers with their queries and problems through phone.
Handle the escalations where the executive find difficulties.
Achieve the set target of the firm within the deadline mentioned.
Duties:
Attending the service calls.
Selling the water purifier machines to industries and institutions in and around Calicut area in Kerala.