HR Payroll Administrator
Mena Business Services
Total years of experience :18 years, 11 Months
Human Resources & Operations
• Organize and supervise all of the administrative activities that facilitate smooth running of the office, attendance, maintaining personal records and payroll scroll maintenance
• Visa processing, document collection from staff and complying the documentation process with regards to employee Visa’s and other labour related areas.
• Conducting interviews after short listing the CV`s in accordance with the current requirements and Providing training for the newly hired staff
• Serve as first point of contact for employees, Manage all HR processing (payroll changes, coding changes, overtime, terminations, hires, etc) .Serve as liaison to Shared Services. Responsible for composing accurate, concise e-mails, branch communications and announcements
• To liaise with Team Leaders regarding the payroll inclusions such as resignation/termination of staff (Include the notice period), new joined staff, increments or bonuses, promotions, salary advance, ticket entitlement and other salary adjustments To regularly liaise with and communicate to other managers in regards to service and employee requirements.
• Computation of Payroll and Documents filling for all supporting document related to payroll for all employees Checking and maintaining personnel files, Monitoring sickness levels and recording holiday requests. Ensures correct record for employee’s attendance, annual leaves, and sick leaves and absent to maintain high standard of services.
• Computation of monthly Payroll considering adjustments like deductions, overtimes etc and calculating final benefits due to employees along with payroll scroll maintenance. To regularly liaise with and communicate to other managers in regards to employees requirements. To coordinate with responsible Department Head in order to solve operational problems.
Job Highlights
Offering System support to all UAE based customers
Handling a team of System Engineers and Support staffs to offer support to corporate and home computers
Responsibility
Team Management
• Attendance Management
• Prioritizing Calls and finalizing engineers on attending customer cases
• Checking call documentation
• Handling escalations
Business Development
• Supporting Team Leader to Create Proposals for AMC for various corporate clients
• Preparing quotation based on customer requirements
Joined as a Senior Tech and was mainly involved in floor support
Projects Handled - Microsoft Projects
Windows XP OS Troubleshooting
IE7 Browser Troubleshooting (Pilot Batch)
PC Safety Project
Job Highlights
Dealing with US Based customers
Responsibilities:
Documentation management
• Agents Attendance
• Database of calls made by agents individually and as a team
• Assisting Team Leader with managing team statistics
Team Management
• Assisting agents on floor with calls whenever required
• Handling escalations
• Checking call documentation
• Authorized to offer/reject permission to close a case
• Queue management
Job Highlights
Dealing with US based customers (Linksys)
Obtained intensive training on the following
• Communication training - To handle US customers
• Technical Training on
• Troubleshooting Routers (Wired and wireless), Adapters (Wired and wireless), Switch, Hub, VOIP, Wireless Printers
• VPN Server Installation
• Process Training (Individually on the projects mentioned above)
Responsibilities
As technical support executive initially Job involved offering customer support on above mentioned product related issues. Mainly dealt with troubleshooting network related issues
One of the leading performers on the floor hence was promoted as Application Engineer from March 2006
As application Engineer took Skills Set 4 Level calls and Escalated calls
Extra activities - e- mails, updating records and other office related work with team leads.