Sathurthika Kanagaratnam

• Supported UK-based solicitors and conveyancers in residential property transactions, assisting with the buying and selling of land and property.
• Managed 30+ active transactions simultaneously.
• Liaised with buyers, sellers, estate agents, mortgage lenders, and legal professionals to progress transactions within agreed timelines.
• Coordinate end-to-end residential conveyancing transactions across cross-functional teams reducing turnaround time and ensuring completion within agreed SLAs.
• Built and maintained strong client relationships, consistently meeting service and performance targets.

• Carried out Revenue Cycle Management (RCM) operations for US healthcare providers, including insurance eligibility verification (VOB), payment posting, medical billing and collections.
• Liaised with US insurance companies, healthcare providers, and clients to verify patient information, medical records, insurance benefits, and claim status.
• Generated and maintained billing, payment, claim status reports on a weekly and monthly basis, ensuring accuracy and compliance with RCM standards.
• Mentored team members on daily RCM operations and issue resolution; participated in internal team meetings and client calls.

• Conducted 100+ outbound sales calls promoting forex, stock market, cryptocurrency, and trading platform services to prospective client across international markets.
• Achieved a 95% lead to client conversion rate consistently meeting and exceeding monthly sales targets.
• Built and maintained a structured sales pipeline, conducting follow-up cycles and nurturing client relationships to maximize revenue
• Collaborated with team to achieve collective monthly revenue targets through coordinated outreach and CRM tracking.

• Processed and billed medical claims accurately, ensuring correct claim values, timely submission, and payment posting.
• Processed an average of 150+ claims per week with a 95% first-pass acceptance rate.
• Supported the billing operations team by generating reports and performing QA/QC checks.
• Maintained accurate billing documentation to support efficient Revenue Cycle Management.
• Prepared weekly and monthly operational reports; participated in team meetings and client calls.
• Collaborated with internal teams and insurance payers to resolve billing discrepancies promptly.