Business Operations Manager
The Group Overseas LLC
Total years of experience :21 years, 9 Months
Head of all company operations which includes New business development, contract negotiations, Project and resource management, Business reviews, Business planning, New ventures and ROI studies
The government has initiated a program for implementing national level addressing systems. Studied and identified the requirements and tailored the scope of work and initiated the RFPs. One of the prime initiative was to study the return of investment for the study as it a national level project which burns lots on investment during the implementation. Identified all the stakeholders for the project whose inputs are quite important for executing the project and Initiated the ROI study workshops and was part of requirements & data gatherings.
Reviewed the outputs of the ROI study and suggested the required changes which can attract the management for releasing the funds during the crucial time where the economy is down due to oil prices crunch. Tailored the business requirements and the detailed project plan at sub levels for the complete program.
Evaluated the proposals of the RFPs released and identified the right vendor for implementing the projects.Coordinating and liaising with the stakeholders on the day to day basis and updating the project status. Reviewed the other project initiatives from the department and provide the inputs based on the requirement.
Writing the proposal and winning the projects in IT / GIS for utilities, municipalities and e-commerce business. And also streamlining the application development projects which were in progress.
Coordinated with the client and understood the actual requirement with the progressed development and identified the gaps and provided suggestions to fill the gaps to achieve the requirements. Reviewed and modified the business requirements document and the technical architecture.
Developed solutions and reviewed the estimations as part of presales support for responding to the RFP/RFQ/EOI's. Introduced and marketed the company services to my existing client network and helped in achieving new business and the revenues. Developed new business network and helped in maintaining in their CRM. Hired and mentored the resources for business development in pursuing the new markets.
Joined this organization as a Regional BDM for improving their customer satisfaction, developing new solutions and establishing business development team for marketing in Middle East and South East Asia. The main KRA was to streamline the existing projects by reorganizing and defining the processes and methodologies and to develop the business from new markets.
Assessed the existing processes and gathered the customer feedback and requirements. Identified the gaps and instituted the new processes and execution plan which has boosted the quality output which in turn resulted in customer satisfaction. Managed all the stakeholders internal and external and delegated all their requirements into solutions. And also liaised between the customer and the development teams for understanding the actual requirement for developing the accurate tools.
Analyzed and recommended the changes in the Statement of Understanding Document \[SoU\], User Requirement Specification (URS) and Requirement Specification (SRS). Delegated RFC’s for technical team towards the compliance changes, enhancements and defect. Developed and suggested the organizational and departmental Roadmaps for implementing enterprise solutions to achieve the objectives of the customers.
Hired and developed new business development teams for generating the business from the identified markets. Developed the KRA and KPI for the team and trained them on cold calling and performing the mail marketing campaigns. Developed and managed the budgets and expenses of the departments. Initiated and reviewed the development of marketing and branding collaterals. Headed the business development and consultancy department. Introduced CRM tools for managing the customer details in the database. Boosted the marketing campaign and generated leads worth of $ 3 million in very short span.
Joined this organization as a Lead and was promoted as consultant business analyst within short span of 2 months of joining based on my skills and the knowledge. The main KRA was to travel to customer location and understand their current and future objectives and develop a Roadmap for achieving their goals. Identify the stakeholders and organize the workshops and meetings for gathering their requirements. Reorganize the gathered requirements into BRD and FRD. Managed the stakeholders and the business analysts by heading the project execution.
Review and Develop the design process diagrams, activity diagrams, use cases, end to end data flow and also screen mock ups. Assess the current processes and systems to develop the As-Is document and advise or recommend the To-Be processes considering the future objectives of the customer. Developed new proposed technical and system solution architecture based on the requirements with agile and iterative approaches. Streamlined the design and Monitored the development of application architecture.
Introduced consultative selling approach to the business development team and boosted the sales and revenue of the organization by $1.5 million. Identified the potentiality and Developed new business markets in Middle East, Africa & South East Asia. Recommended new business strategies and processes for marketing department and improved the revenues. Negotiated and closed the projects.
Headed analysts, new initiatives and business development team of the organization. Monitored and mentored the team in achieving their goals and targets. Developed new business plans and the estimated the required budgets for the department. Monitored and managed the customer database developed by teams by cold calling and marketing campaigns. Initiated and coordinated the technical and marketing workshops in seminars and international forums. Initiated business intelligence for collect market intelligence on nee trends, services and the competition
Joined this organization as a Sr. Lead for managing a team of 40 resource which has a combination of IT developers and the Engineers. Monitor and mentor the team daily and provide appropriate suggestions or feedback for improving their performance. Analyze the feedback from the quality department or the customer and train the team accordingly. Review the test cases and randomly perform the UAT and provide the feedback accordingly. Motivate the team in achieving the desired targets in the stipulated time.
One of the main KRA of the role was to interact with the client and review their feedbacks or new requirements. Reorganize the feedback or the requirements and identify the changes and report them to the management and customer for change management. Support the consultants team in performing the business analysis and the improving the process and performance of the projects.
Spearhead the business strategy discussions and advise on the new trends and roadmap. Review and analyze the core objective of the scope defined in RFPs and help the presales team in tailoring the technical solutions and also guide in estimating the cost. Assess the proposed technical and system architectures and recommend the changes based on the objective of the opportunity.
Travelled to Oman to join this organization as a Lead. The company was executing a utility project for EGIS implementation with field survey of over 1600 KMs. The project was started in waterfall process and was delayed. The processes and plan was not in place and the client was completely unhappy with the progress. This was a very prestigious project for the customer as this was the first EGIS project in Oman for utilities and all other utility companies were closely watching the progress.
Reviewed the defined scope of work and the proposal which was accepted by customer and identified the gaps in the processes with the expectations. Consulted with client on their exact requirements and reviewed the data model with respect to the requirements. Reorganized the process and developed the project plan. Presented the processes and plan to the management and client and got the approval for changes. Recommended the data model and metadata changes. A combination of agile and waterfall methodologies were used in defining the new processes.
Trained all the survey, GIS and IT staff on the new processes and derived their daily and monthly targets to be achieved for completing finishing the project in time. Delegated the concepts for developing new tools to the IT team for improving the production and the quality of the data. Mediated and managed the client, management and the project team and rolled out the project in stipulated time. Achieved an appreciation from the customer for completing the project in time.
Marketed and developed the business for the organization by tailoring the proposal and selling the services of the organization for various clients in Oman. Developed marketing materials for the organization. A complete consultative approach was instituted for the business and client development. Boosted the revenues of the organization by $ 1 million
Started my career as diploma engineer trainee in the GIS vertical of the organization. In very short time became the highest target achiever in the project team and has been shifted to the quality team where I was responsible for validating the quality of the data digitized by other GIS engineers. Later I was promoted for coordinating with the client on day to basis and validating the data in the final deliverable. Was made fully responsible for data acceptance from the client.
Journey started from trainee and became GIS engineer within 4.7 years of span
