Deputy General Manager
Reliance Communications Infrastructure Ltd
مجموع سنوات الخبرة :22 years, 1 أشهر
Managing new initiatives/opportunities that may involve coordination between the sales channel and other organizations
Driving the collection and analysis of operational data, conduct MIS and convert data into value for customers and Internal teams in the areas of Monitoring and Reporting
Managing important projects by providing instructions and guidance in all aspects of the project to ensure delivery of quality outcomes; Conducting first level negotiations with customer organization
Attending conferences & meetings to build relationships with industry peers and gathering market information
Providing reviews and financial/nonfinancial performance reporting to enable the business to achieve its long term objectives
Managing to minimize costs of operations for business
Recognizing key issues and priorities and delivering required results with minimal direction and supervision
Managing and coordinating the overall operation of the BU to support large complex bids with customers
Preparing proposals and submitting for approval to senior management
Forming and maintaining strong relationships with existing customer organizations
Leading a team through expertise in most or all areas within Business Operations
Ensuring ontime customer delivery through accurate and detailed operating plans
Conduct operations management activities such as business planning, operational plans, project management, communications, etc. for defined business segment
Categorizing problems and significantly improves, changing existing methods and techniques
Monitoring the implementation and control of policy and strategy development
Global IP transit product market analysis (regional, country and segment analysis) and trends.
Management Information System (MIS) for Performance Review of the Team.
Customer prospecting along with regular follow-up with PM's and Sales
Organize monthly Sales funnel with regional PM`s.
Provide Sales with traffic, rates and other info before Contracts are due for renewals. Develop Pricing
schedules for Commercial Managers and Sales.
Monthly revenue follow-up and analysis.
Evaluate global potential market opportunities or technical capabilities to deliver the most impactful ones
to market for IP Transit.
Define short and medium term product roadmap, continually reassessing direction in light of competitive
benchmarks, regulatory environments and other critical factors.
Prepare Reports and analysis as requested by Management
Service enhancement on existing services
New service roll-out
Sets sales and marketing policy in consultation with other managers
Plans sales and marketing operations including market research, advertising, promotion, distribution,
pricing and selling
Organizes and controls sales activities by setting product mix, geographical sales areas and customer
service standards
Directs merchandising methods and distribution policy by coordinating the work of salespersons or
organizing agents and distributors
Controls sales methods and arrangements by setting prices and credit arrangements
Monitors customer service, invoicing, payments and administration costs
Plans research work and monitoring of sales and marketing activity to produce reports, give
recommendations and formulate changes
Directs the development of initiatives such as new products, new marketing techniques, new advertising
campaigns, incentive bonus schemes and the dropping of unprofitable products
Handles the International Corporate Customers Billing, Credit and Collection, Enterprise and Carrier
Business
Involved in handling the Customers query around the globe approx. 3500 clients with the base of $1250
mn USD
Heading International Collections with a team of 1 Assistant Manager, 1 Team Leader, 15 Collection
Officers in India and 10 Collection Officers in UK, Spain, Hong Kong and Singapore.
Allocate the Customers Account to the Collection Agency around the Globe and Internal Team in relation to
their outstanding dues and issues.
Handling audits and SOX Compliance
Bad Debt Recovery & Management
Preparation and Analysis of Line of Business wise Profitability MIS
Team Performance MIS and Cash flow Management
Customer Relationship by handling both Pre Paid & Post Paid Clients
Prepares presentation to show our progress in front of our Senior Management.
To ensure the adjustment given to the customer for wrong billing is posted in the system, so that it reflects
in their forthcoming invoice.
Interact with the Sales and Sales Support team in case of any query from Collection Executive and
Collection Agency
Monitor and ensure the timely update on the systems by the agency and internal executives.
Handles and approves the settlement and write-off with the help of Legal Counsel and Sr. Management.
Prepares weekly report to show Increase in Traffic with the comparison of Last week and Last month
Work on the Systems like Oracle, DMS, SAP, Viznet, Geneva, GBS, LCR, REPC, RERT & REGP
(TIGER)
As a good Relationship Manager interact directly with the Senior Level at the Customers end to identify
their requirement and then resolves it in the given time frame..
Recipient of the Xtra Mile Award in 1
year of employment.
Projects;
Was instrumental and success in collecting more than 2-3yrs old outstanding amt of two reputed Global
st
Carriers i.e. Reliance Globalcom Limited and AT& T with amt of $28mn USD and $17mn USD
respectively. Both this projects were done in US.
Was instrumental and success in a Clean-up project of MCI and Verizon.
Handled the Top Corporate Customers i.e. TIEBU (Tata Indicom Enterprise Business Unit) Billing, Credit
and Collection.
Allocate the Customers Account to the Agency and Internal team in relation to their outstanding dues and
issues.
Handled few Top Corporate customers like BHARTI, VSNL, JP Morgan, MBT etc., having huge
outstanding independently and ensuring the regularization of accounts by resolving their issues and getting
the pmts.
Have prepared a program in Excel, which does the calculation for the Lease Lines.
If required prepares manual invoices for Lease line and DSL links, which gives all the details of that links to
identify by the customer to clear their outstanding.
To ensure 150+ buckets outstanding to be reduced month on month.
To ensure the adjustment given to the customer for wrong billing is posted in the system, so that it reflects
in their forthcoming invoice. Handled the correspondence with the customer by preparing various letters.
Resolving the customer’s queries and ensuring regularization of their accounts.
Does all the work on the Billing Systems like Arbor, CRM & Metasol
Handled sales order processing, filling Service Application Form (SAF), verifying them, recording the sale in
system as well as created customer accounts; processed 25000 forms on an average.
Played a key role in reducing Average Debtors aging to 90 Days, in industry of long period projects.
Strategize and Plan service marketing activities to drive consumer adoption and usage of BPL Mobile
products such as SMS, CRBT and other VAS products
Build and maintain relationships with HNI, high ARPU customers
Taking full responsibility for Life cycle Management of POSTPAID & PREPAID Customer base allocated to
the cluster.
Actively seek new business opportunities and innovations which qualify as profitable avenues for the
company to pursue.
Allocating the Customers to the Agency. Tracking the customer’s account in relation to their outstanding
dues
Handling and monitoring 9 tele-callers 16 executive of in-house and 2 Agencies.
Handling the customer independently and ensuring the regularization of accounts.
Focus on analytical and judgmental skills in decision so as to minimize the delinquency and maximize the
organizational profits.
Monitoring and ensuring the timely updating on the systems.
Handling the correspondence with the customer by preparing various letters
Resolving the customers and my executive’s queries and ensuring regularization of their accounts.
Auditing the receipt book given to the agencies.
Maintaining the records of issued ID cards to the agencies
Sending cases for legal, maintaining the record and coordinating with the legal department.
Recipient of the Best Employee Award in 1st
year of employment
Work Profile;
Allocating the Customers to the Agency
Profile division with the responsibility for Agency MIS.
Tracking the customer’s account in relation to their outstanding dues of their loan i.e. those who are not
repaid their loan EMI.
Handling TOP Ten customers independently having huge O/s. and ensuring the regularization of accounts.
Co-ordinating with the accounts department with regards to the collection of payment that have been
received and which have been not received.
Monitoring and ensuring the timely updating on the systems.
Handling the correspondence with the customer by preparing various letters
Resolving the customers and my executive’s queries and ensuring regularization of their accounts.