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Sattam Al Otaibi, Senior Manager

Sattam Al Otaibi

Senior Manager

American Express Saudi Arabia Ltd.

Lieu
Arabie Saoudite - Riyad
Éducation
Diplôme, Banking
Expérience
27 years, 6 Mois

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Expériences professionnelles

Total des années d'expérience :27 years, 6 Mois

Senior Manager à American Express Saudi Arabia Ltd.
  • Arabie Saoudite - Riyad
  • Je travaille ici depuis janvier 2002

•Organizing and leading teamwork to meet a highest quality of handling billing disputing.
•Distributing the functions between the agents.
•Take decisions on difficult cases.
•Managing team (leaves, vacations and attendance).
•reparing monthly letter showing the statistics of working age.
•Charge back, Retrieval Request & Good Faith.
•Customers Remittance.

Assistant Manager à SAMBA Fainancial Group
  • Arabie Saoudite - Riyad
  • août 1996 à septembre 2001

•Organizing and leading teamwork to meet the highest standard of customer services.
•Ensure branch profitability.
•Handling VIP customers.
•Maintain branch financial profile.
•Supervise a team of officer, tellers and front office customer services representatives.
•General administration.

Éducation

Diplôme, Banking
  • à Institute of Public Administration at Riyadh
  • février 1996

Diploma of Banking Operations - Institute of Public Administration at Riyadh, Saudi Arabia

Specialties & Skills

General Banking
+Endorse 0
Customer Profitability
+Endorse 0
General Office Duties
+Endorse 0
Branch Banking
+Endorse 0
Computer literate
+Endorse 0
High communication skills
+Endorse 0
Full command of banking and cards software applications
+Endorse 0
Critical Thinking
+Endorse 0

Langues

Anglais
Expert
Arabe
Expert

Formation et Diplômes

AEGNS Advanced-Chargeback and Disputes Workshop (Formation)
Institut de formation:
Global Network Services-UK.
Date de la formation:
May 2011
AEGNS Introduction-Chargeback and Disputes Training (Formation)
Institut de formation:
Global Network Services- UK.
Date de la formation:
June 2010
Basic Economics Course (Formation)
Institut de formation:
SAMBA
Date de la formation:
May 1997
Services Excellence on the Telephone (Formation)
Institut de formation:
SAMBA
Date de la formation:
October 1998
Advanced Supervisory Skills (Formation)
Institut de formation:
The Institute of Banking
Date de la formation:
April 2004
Interdicting SAMBA Quality Course (Formation)
Institut de formation:
SAMBA
Date de la formation:
April 1999
APEX-Course “Achieving Personal Excel Excellence” (Formation)
Institut de formation:
American Express (Saudi Arabisa) Ltd.
Date de la formation:
August 2007
Excel Training Course - LEVEL 1 (Formation)
Institut de formation:
Horizon Training Institute
Date de la formation:
June 2005
MS Excel 2003 Level 1 (Formation)
Institut de formation:
New Horizon
Date de la formation:
June 2005
Basic Bookkeeping Course (Formation)
Institut de formation:
SAMBA
Date de la formation:
September 1997
Coaching Skills for Performance (Formation)
Institut de formation:
American Express (Saudi Arabisa) Ltd.
Date de la formation:
July 2005
Microsoft Excel 2003 L2 (Formation)
Institut de formation:
New Horizon
Date de la formation:
February 2004
Basic of Investment Productions (Formation)
Institut de formation:
SAMBA
Date de la formation:
December 1996

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