Director - Center of Excellence
CWT
مجموع سنوات الخبرة :15 years, 7 أشهر
Lead a high-achieving team of subject matter experts to identify, assess and solve problems tied to a clear business objective metrics around Revenue, Cost, Profitability, Shareholder value, Customer Engagements or Employee engagement.
Key Projects Accomplishments:
Driven & Consulted Program transformation projects in global conglomerates in multiple country. Using system/tool such as Online travel shopping (Concur, Get there, Zillious) ERP Solutions (SAP, Oracle, Microsoft) Payment processing & Banking (Virtual Pay, Master, Visa) HR & Vendor management, Data security, Employee Safety & Security, Data automation - Targeting to Reduce T&E expenses.
Oversees and assesses existing processes and workflow to come up with mid-office solution (Enterprise Application) for Quality checks, GST calculation & Invoice number generation which result in controlling receivable and drive invoicing and collection process efficiently - Targeting Process Automation .
Optimizes productivity by outlined & implement digital payment solutions include- Virtual Payment, Lodge Card alternative payment methods which became a product diffractor in market. - Targeting Innovative Solution Deployment
Deployed Zillious multi-step roadmap strategy which include Hotel solution (ROOM IT), Simplified UI with new product features enhancing customer need - Targeting Enhancing Customer Experience
Transform GST Challenges into Sales Opportunities by using RPA to perform 5A finance reconciliation - Targeting Robotic Process Automation.
Lead the product vision and strategic development process including Process & Product roadmap development and periodic review. Work closely with senior management and business heads, keeping them informed of plans, strategies, major business issues/challenges and progress to make sure that all stakeholders are party to the recommendations.
Work with a business analyst team to evaluate success of the Digital development, Marketing spends, Business reviews and organization performance. Spearheaded numerous technology and commercial projects from conception to completion.
Key Accomplishments:
Initiated a new Web and App as B2B booking platform, payment solution in line with third party partners requirements.
Introduced and managed TUI Club (B2B online Loyalty platform) to nurture business partners and gain a higher share of their revenue.
Devised and executed strategy and cost-effective GSA model for boosting footprint of TUI distribution.
Built a segmentation model used to apply a cost-effective approaches to enhance productivity of verticals such as B2B, franchises, corporate alliances, and web platforms.
Implemented change and upgraded systems through process innovation and integration.
Automated operating systems and prioritised necessary adjustments according to business requirements.
Directed overall operations of an INR2B international airlines business focusing on revenue generation through supplier negotiation. Led a large team of 200+ people in 10 different location. Supervised multiple activities encompassing air ticketing, holidays, airlines coordination, marketing - distribution setup, and revenue generation. Identified market potential and profitability of different products to develop strategies. Bargained with airlines for deals/special fares and promoted within B2B market.
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