Business Support
Arab National Bank
Total years of experience :16 years, 6 Months
- Business Support Officer at TeleMoney Arab National Bank (Aug 2021 - Present):
Process remittance transactions, ensuring accuracy and compliance with regulations.
Provide customer service, addressing inquiries and resolving issues regarding remittance services.
Maintain documentation and records, ensuring completeness and compliance.
Collaborate with departments to improve processes and achieve objectives.
- Achievement:
Winning the Best Team Award in 2022.
Achieving the Work Quality Award in 2023.
Attaining the Commitment and Compliance Award in 2023.
Achieving success in marketing campaigns aimed at increasing the number of transactions.
- Business Support Officer at Auto Lease Arab National Bank (Jun 2017 - Jul 2021):
Offer administrative support, managing correspondence and scheduling.
Handle lease documentation, ensuring accuracy and compliance.
Assist customers with inquiries and resolve issues regarding auto leasing.
Monitor lease agreements, payments, and renewals, ensuring compliance.
- Achievement:
Enhancing the processes of the business support to reduce the waiting from 5 business days to 3 days with high quality.
Winning the Best employee Award in 2019.
- Credit Cards Business Support Supervisor at Arab National Bank (Aug 2012 - May 2017):
Supervise daily operations of the credit card support team, ensuring efficiency.
Provide training and development opportunities for team members.
Monitor quality and handle escalations, ensuring customer satisfaction.
Collaborate with departments to improve processes and mitigate risks.
- Achievement:
Achieving management targets for the number of cards issued and activated (rewarded yearly)
Enhancing the campaigns times and customer targeted to achieve the campaigns target.
- Operations Specialist at Naseem Al Azhar Company (Nov 2007 - Jul 2012):
Process loan applications for car financing, ensuring accuracy and compliance.
Prepare contracts and documents for financing deals, transparently outlining terms.
Manage daily operations, including repayment schedules and customer communication.
Ensure compliance with regulations and policies in the automobile financing industry.
- Achievement:
Awarded the best employee for 2009 and 2011.
Participate in enhancing the operations processes and procedures by seat the best practice in auto lease operations.
Bachelor's degree in Sociology and Social Work. During my studies, I gained valuable skills in understanding and analyzing social phenomena, as well as developing communication, collaboration, and problem-solving abilities. I also conducted numerous research projects and fieldwork experiences that enhanced my understanding of various societal challenges and how to engage with them. This degree is not only a personal achievement for me but also an opportunity to make contributions to my community and contribute to building a better society. I look forward to using my knowledge and skills in areas such as social work, community development, and social policy to improve the quality of life for individuals and promote social justice in the communities I serve.