HR Operations Manager
ACES
مجموع سنوات الخبرة :10 years, 0 أشهر
Madi International is a retail company that you could find at GCC region, Saudi Arabia one of its branch. The main division is selling a beauty product and project. Madi owns international famous brand which keeps her reputation with clients and bet the competitors by its continuing success.My essential tasks are:
Government Relationship:
- Manage GOSI, MOL, TAQAT and MUQEEM user.
- Responsible to attached WPS, Accept and send request for a new sponsor.
- Change profession from MOL.
- Apply for new VISA and delegation it from ENJAZ.
- Present company at the labor office and other GOV department.
- Mange Saudization file and keep company percentage aligned with labor office.
- Acting as Country HR Generalist.
Employee Relations:
- Facilitate employees need and manage ER system.
- Adding/removing employee from medical insurance system.
- Follow and apply employees' claim to a broker to bring rights to employees.
- Respond to any enquirers regarding to employee EOS.
- Implement and follow company’ police.
- Write penalty letter after investigating cases.
- Responsible to update employee’ profile.
- Assist Country HR Generalist with all things related to job contract and company' policy.
Recruitment:
- Post vacant jobs.
- Developing a pool of qualified candidates through various resources.
- Short list CVs and do phone screen.
- Invite appropriate candidate for interview.
- Conducting interviews with applicants.
- Coordinate with other department to let the line manager meet interviewer.
- Prepare job offers and contracts.
- Prepare welcoming letter and email for new joiners.
- Prepare induction program a tour for new joiners and let him/her meet the executive management and direct manager.
- Make exit interview and share with the management points.
- Update manpower plan.
- Assist Country HR Generalist to do staff cost and update it monthly.
Compensation & benefit:
- Assist Country HR Generalist to evaluate employees with their line manager.
- Create monthly motivation program.
Training & Developing:
- Plan with management right courses for employees.
- Build a relationship with local and international training center.
- Evaluate and assess employees after getting the planned program.
Admin:
- Support company to finish important and urgent tasks.
- Negotiate with third party to bring final and excellent offer.
- Communicate with the lawyer office for any problems against company.
- Supervise HR Coordinator& PRO team.
Ingeus was the first provider to start delivering Job Placement Centers (JPCs) in Saudi Arabia under the government TAQAT brand.
In this position, I am responsible to meet a candidate who still in his first year in college to determine their plans and goal objectives for a future career. I provide a full cooperation with students to make them satisfied and confident to open their hearts to me and tell me what they want to become in their lives. My essential duties for my current job are:
- Sit and meet a candidate one to one.
- Help students to create PCDP (Personal Career Development Plan).
- Educate students on the skills required in the labor market.
- Searching for right companies to cooperate with and fit in with college’s missions.
- Invite guest speakers to college site.
- Work directly as a team with a dean of college to discuss our students’ progress, and how to close the gap between students and tutors effectively.
- Meet periodically with teachers to give them my views about students I have interviewed.
- Follow and monitor students benefit academically and professionally.
- Build strong relationships with agencies, universities, and companies in KSA.
- Visit local schools to market the college and engage them to join us.
- Provide orientation and briefing to new students and visitors.
- Developing and producing new ideas and strategies to solve problems at the career center with a coworker.
- Responsible to coordinate field trip to visit different sites.
- Write monthly reports to my line manager.
- Lead and manage career events.
- Lead the center which I work at and take action as needed.
In this position, I was responsible to provide services for special clients at STC company. I was fortunate to work with high-class customers to manage their travel schedules. Also, I spent a wonderful time in this position because I was able to provide the following services:
- Manage all reservations and airlines that were chosen by the clients.
- Work directly with impressive people who were important to my organization.
- Adding to client satisfaction by providing details related to routes or changing tickets for my clients' books at clients' request.
- Offer better times, choices, and prices to my clients when they book.
- Allow purchases of reservations through ATM, Visa, etc.
- To show loyalty to my Company I responded and documented all requests and compliments and provided this to my manager.
- I personally like to keep track of all clients when they have problems with another representative who cannot provide acceptable service in order to maintain a good reputation for my company's priorities. The Company wanted to make our clients feel comfortable with our services.
- I trained new employees for the quality of services and the specific program used by my Company.
- I worked closely with management on cases that could be difficult to problem solve.
Although flexibility was valued at my company I should worked whenever they needed me. I worked the shift system which created fast movement in my career. Also, some things I am proud of was achieving satisfaction to my clients for the customer services that I provided for my clients. I gained a lot of friendship in The company and still communicate and keep in touch with them now
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