Digital Economy & eCommerce Development Manager
Monshaat (SMEs Authority)
مجموع سنوات الخبرة :16 years, 2 أشهر
Developed and integrated strategic plans as well as executed development of significant projects / initiatives. Direct and oversee planning and execution of government projects / programs. Devise and implement comprehensive digital roadmap encompassing three-year strategic initiatives to foster digital growth for small and medium enterprises (SMEs).
Developing the e-commerce Administration at the Small and Medium Enterprise General Authority, managing strategy development project, developing initiatives and program offering and implementation. Supporting the development of a thriving eCommerce ecosystem that leads to increasing e-commerce contribution to GDP and job creation as well as increasing number of SMEs leveraging e-commerce. as per vision 2030 national digitization ambitions. Work in collaboration with key players and stockholders from public and private sectors. and aligning with ECC E-Commerce Council and other enablers in the ecosystem.
Created, developed, and implement robust e-Commerce Marketplace Strategy to become the lifestyle marketplace. Ecommerce marketplace owner with 6+ years of experience in growing and managing online businesses. Proven track record of increasing sales, improving customer satisfaction, and optimizing marketing campaigns. Skilled in all aspects of ecommerce, including product sourcing, website development, marketing, and customer service.
• Transformed its model to become an ecommerce marketplace for lifestyle sector.
• White labeled the platform to start a second stream of revenue.
• Successfully facilitated in having the marketplace fully acquired.
Evaluated project status, oversee timelines, and prepare status reports / presentations for leadership briefings. Reviewed project challenges and collaborate with subject matter experts / functional leaders to conduct comprehensive impact assessments as well as develop change management / communications plans. Developed and implemented success metrics to measure progress, whilst actively monitoring advancement of change initiatives. Deliver support, engagement, and coaching to senior leaders throughout change process. Lead planning and execution of discovery and design sessions / workshops focused on generating ideas, designing solutions, rapid prototyping, and iterative solution development.
• Championed and fostered culture of digital transformation, driving development of digital media solutions across organization, encompassing all stages from design to operations / support.
• Succeeded in spearheading efforts to enhance operational efficiency by optimizing existing systems and deploying new technologies.
• Established new sale digital channels, such as ecommerce owned store; led to increase of sales and decrease in cost for short and long run.
Digital Government S. (2017) Digital Government Analyst (2014 - 2016)
• Familiarity with GCC governments services in order to be able to assist governments entities in adopting governments enablers.
• Understand the technical aspects of digital governments projects to be able to participate in discussions with various stakeholders, help solve technical problems, suggest improvements, and answer questions from government entities
• Understand the scope of digital governments projects and enablers and work on developing and reviewing requirements on an ongoing basis in order to improve them according to the needs of partners and customers
• Assessing the needs of governments agencies in the short term, using structured interview processes, to determine work priorities and provide technical solutions through digital governments capabilities.
• Preparing an annual plan and determining performance indicators to increase the level of use and adopt digital governments capabilities, which include but are not limited to (the digital identity and the government link for services, the questionnaire system, the unified platform and others)
