Security Agent - CCTV/Guest Relation Officer cum Receptionist
Hemaya
Total years of experience :2 years, 6 Months
1. Patrolled Jaidah Square commercial premises to prevent and detect signs of danger in any form.
2. Supervised alarms and investigate disturbances.
3. Monitored and authorized entrance and departure of employees, visitors, staff as well as management heads.
4. Written reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
5. Collaborated police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
6. Assisted each Visa applicant by giving and guiding them to VFS offices.
7. Greeted guests at the front desk.
8. Handled customer’s/guest’s queries personally and through phone calls.
9. Taken and delivered messages to the client within the building premises.
10. Written and accomplished logs of guests, visitors, staff as well as Management head’s entrance.
1. Acquired basic knowledge on the various techniques associated with advertising of the firm.
2. Used the proper strategies for maximum benefit, this knowledge can be acquired during the training period provided to us as trainee in order to complete this period with maximum effort.
3. Undertaken marketing research so that consumers can be targeted easily, this done by understanding the requirements of the customers and fulfilling them properly.
4. Analyzed the customer’s demographic details in addition to forming marketing strategies accordingly and negotiated to customers.
1. Consulted with customers by telephone to provide information, take orders, answer questions and handle complaints.
2. Placed and corresponded outbound calls, following a script to generate sales.
3. Investigated and follow up on customer problems.
4. Documented outcomes and steps taken.
5. Updated customer files and databases.
NASA International College Kathmandu, Nepal January 2016 to December 2017 Bachelor in Hotel Management, 2nd Semester Achiever – as they often referred to me. I was provided to complete a relevant Internship in a specialized area of the hospitality and tourism industry; emphasis is placed on meeting the needs of both the student and the hospitality operation offering the management internship.
Leadership skills are developed to advance my career, team and organization. As a student, I was trained to set direction, design teams, coach colleagues, deliver feedback, and more!