Saumya Sali Kuriakose

Worked as an Administrative Assistant at Cyber Computer Recycling & Disposal, where I supported daily office operations in the recycling and environmental services industry. My responsibilities included handling customer communication via phone and email, scheduling e-waste pickups, maintaining accurate records and documentation, preparing invoices and service-related documents, and coordinating with operational teams to ensure smooth workflow. I also managed filing systems and assisted in reporting tasks for internal tracking and compliance purposes.

During this role, I contributed to improving the efficiency of scheduling and administrative processes, which helped ensure timely coordination of e-waste collections. I maintained high accuracy in record-keeping and documentation, supporting compliance requirements and smooth business operations. I also helped enhance customer communication processes, resulting in faster response times and improved client satisfaction.

Worked as a Front Office Executive at Bright Beauty Parlor in the beauty and personal care industry, where I was responsible for managing front desk operations and ensuring a welcoming experience for clients. My duties included greeting and assisting customers, managing appointment bookings, handling phone calls and inquiries, and coordinating daily schedules for services. I also maintained client records, supported billing and payment processing, and ensured smooth communication between clients and service staff.

During this role, I contributed to improving customer experience by ensuring prompt responses and organized appointment management, which helped reduce waiting times and improve service flow. I maintained a professional and friendly reception environment, helping to enhance client satisfaction and repeat visits. I also developed strong communication and multitasking skills while managing a busy front office in a customer-focused setting.