Business Analyst
Softra System Pvt Ltd
مجموع سنوات الخبرة :5 years, 0 أشهر
• Spearheaded the Car Parts Insurance Application project, streamlining claims processing by implementing automated systems to reduce delays and errors, and integrating push notifications for real-time claim updates
• Enhanced efficiency, ensuring quick resolutions and increased customer satisfaction
• Ensured a user-friendly interface, secure data management, and mobile accessibility, optimizing the insurance claim lifecycle
• Gathered and analysed business requirements, identified process improvements, and conducted data analysis for informed decision-making
• Translate business requirements into user stories, use cases and technical requirements
• Implemented a new system design, reduced loading time and delays, leading to a 25% increase in claiming process
• Gathered and documented requirements from multiple stakeholders
• Worked closely with the stakeholders and effectively managed their expectations
• Worked closely with the QA team and Developers to clarify and understand functionality
• Participated in prototyping, test specification, user acceptance testing, and business implementation
• Develop and implement training programs and assessments for new employees, ensuring a smooth onboarding process
• Conduct financial needs analysis and provide customized plans to clients, resulting in enhanced customer engagement and retention
• Collaborate with the policy team to devise risk management strategies, handle policy renewals, and track claims effectively
• Led a cross-functional team in improving customer satisfaction, resulting in a 30% increase in positive feedback and a 20% reduction in complaint