سوراب shetty

operations, stock management, talent management and visual merchandising presentation and finally to
represent the brand as an ambassador by promoting brand values and direction.
* Business Leader
* Motivate and drive team to maximize sales and consistently achieve sales budget objectives while
ensuring operational integrity
* Initiate changes to improve the boutique experience for both team members and customers
* Demonstrate sales leadership by playing an active role on the sales floor through customer
engagement with top clients, ensuring the highest level of customer service is provided and mystery
shop targets are exceeded
* Manage and support inventory
* Communicate and reinforce product knowledge and sales techniques to boutique team ensuring
mastery
* Communicate, support and monitor company KPI’s and proactively identify strategies to ensure
performance standards are met
* Lead the team to advance meaningful CRM and propose local events through networking and
product launches that promote high client attendance and strong sales results
* Proactively follow industry news, technology and analyze key market competitors
* Performance and Talent Management
* Conduct monthly coaching and appraisal meetings with boutique team to review performance and
provide constructive, timely feedback
* Conduct annual review process and set boutique team goals
* Identify and create action and development plans for all employees
* Attract, recruit, and retain a high performing team
* Ensure a consistent and branded on-boarding experience for new team members
* Partner with Retail Operations Manager and Human Resources Manager for all employee relations
issues to ensure effective and rapid resolution
* Client Development
* Manage business objectives to retain and develop VIP and potential clients
* Promote brand awareness, establish store presence, and capture competitive market share through
company events
* Lead the team on executing consistently superior customer service and after sales experiences to
increase and retain customer loyalty
* Ensure the implementation, execution and measurement of company CRM initiatives through team
action plans
* Capture meaningful customer data to build professional relationships and personalize future client
development opportunities
* Monitor monthly CRM database reporting
* Respond and resolve customer concerns in a professional and rapid manner
* Implement action plans to generate new business