Technical Support Engineer
HCL Infosystems
Total years of experience :15 years, 7 Months
Worked as a technical support Engineer for client locations
Currently working as IT support Engineer at Doha Bank, Abu Dhabi Branch from Aug 2012 to till date.
Giving IT related support from the begining of the branch.
Supporting diffrent applications and co ordinating with diffrent vendors.
1.Fly Dubai, as a technical support engineer from March 2012 tosep 2012
Trouble Shooting and Rectifying the Problem of System and Network
Installation and Configuration of Shared and Network Printers
Installation and Configuration of WIN XP, WIN 7 & WIN 2k3
Visiting client place for troubleshooting critical/escalated issues.
To handle all IT functions like installation, networking, Desktop support and LAN management
Downloading and distributing Patches
Configuration Antivirus Enterprise/Corporate Edition Software
Configuration of Proxy server
Configuring Samba file server to windows network
Backup and restore
Policies and procedures, Creating users with Securities
Installation of various software, hardware and up-gradations
Handling Shared and Network Printers
Troubleshooting OS problems
Weekly system maintenance
Configuration of email clients like outlook and Thunder bird
Maintenance of Laptop
Configuration of internet connection sharing
Installation and configuration of Operating systems
Completed Bachelor's degree in Physics as main and mathematics and computer science as subsidiaries.